Application Support Analyst

Application Support Analyst

IT (Information Technology) Permanent contract Montreal, Quebec, Canada Reference 24000LEU Start date Immediately Publication date 2024 / 10 / 21

Responsibilities

ABOUT THE JOB :

The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation.

GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.

This is a central and dynamic position as you will provide technical and functional support for the applications that are used by trading and risk analysts based in New York.

Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our applications.

technical stack

UNIX SQL PYTHON JAVA KIBANA ELASTICSEARCH AUTOSYS

What will be your DAY-TO-DAY?

You’ll be part of an IT feature team (Dev and Support) in front of a trading desk. You will work closely with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production.

When you open your laptop, you’ll do a morning check to make sure Production is stable before the financial markets open.

During the day you will maintain the user’s ticket backlog using Unity. You can also be contacted directly by users for live production incidents where you will need to use your problem-solving skills to troubleshoot the applications.

Be ready to learn the key Production Support practices and gain financial expertise from experienced professionals.

You will perform the evening check to ensure the Production is stable before Asian markets open.

What we do differently at Société Générale

In addition to your day-to-day, you will get the opportunity to step up and take your technology expertise to the next level by dedicating some time to automation using Elasticsearch / Kibana, Scripting, Bots, Autosys, etc.

Profile required

Skills and Qualifications :

Must Have :

• Minimum of 3 years of experience working as an application support analyst
• Bachelor's degree in computer science, engineering, or equivalent job experience
• Track record of delivering continual improvements & automations

Competencies :

• We've learned that when our support team understands the technology our products are built with, we provide better support.
• That's why we require our team members to demonstrate a basic level of coding ability.
• To qualify for the role, you must be able to write an SQL query and pass a basic coding game in whatever technology you are familiar with.

Languages : French and English

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States .

Due to US Federal Securities law applying to this position, candidates who will apply for this position will be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority ( FINRA ).

Why join us

OUR BENEFITS :

WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE

Competitive compensation & benefits offering, including but not limited to :

Minimum of 20 Vacation days + 4 personal days Supportive Maternity, paternity, parental and adoption leave policy Health spending ($2,000 / year) and personal spending ($1,000 / year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.

Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family

• Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
• A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others.
11 days ago