CSR/Bank Teller-Vancouver Richmond Branch

Job Title : CSR / Bank Teller-Vancouver Richmond Branch

Position Available : 1

Location : Vancouver, BC

Responsibilities and Accountability :

• Greet and answer customers’ enquiries in a professional and courteous manner;
• Resolve problems or discrepancies concerning customers' accounts quickly and professionally;
• Create positive customer experience by understanding and meeting customers’ service needs accurately and efficiently;
• Process customer cash deposits and withdrawals, cheques, outward remittances, foreign exchange transactions ,wire transfers, funds settlement, credit card payments, money orders, certified cheques and other related banking transactions;
• Obtain and process information required for the provision of services, such as opening accounts, issuing Letter of Credit ,Standby LC etc.;
• Sort and file deposit slips and cheques;
• Ensure the confidentiality of the Bank and its customers’ information;
• Provide administrative support, including filling documents and coordinating office upkeep with building management service to resolve facility related issues;
• Accountable for the general maintenance of the office including managing office supplies and keeping the office environment tidy and organized.

Job Specifications :

• Relevant post-secondary education with Diploma / Degree in Business Administration, Accounting, Finance or Economics
• Ability to perform tasks in an accurate, efficient and timely manner
• Proven judgment and decision-making ability with demonstrated integrity and ethical standards
• Effective verbal and written communication skills
• Ability to handle difficult customers with diplomacy
• Accuracy and attention to detail
• Additional language ability : Mandarin / Cantonese Chinese
30+ days ago