User testing Jobs in Thunder Bay, ON

POSITION: Motor Coach Operator - Spare Board REPORTS TO: Operations Supervisor North West Region DEPARTMENT: Passenger Services LOCATION: Thunder Bay REFERENCE: 500-108B-26 WHO WE ARE: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services.

We are a modern, forward-thinking organization focused on providing safe and reliable transportation services.

ONTC has a rich history of over 120 years and strong connections to the communities we serve.

With over 1100 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.

• We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services. Join our team as a Motor Coach Operator!

Begin on a spare board rotation, working line runs, scheduled charters and garage work cleaning buses.

This is an exciting opportunity for a customer-focused individual that is driven by the need to help others.

Our Motor Coach Operation is in the business of moving people across Ontario.

We strive to provide reliable and efficient service and hire staff capable of fulfilling these goals. The average bi-weekly earnings for a spare Motor Coach Operator were $3,200 in 2025.

Be an ambassador for Ontario Northland and travel throughout Ontario.

WE ARE LOOKING FOR CANDIDATES WHO DEMONSTRATE THE FOLLOWING: Safe driving behaviour Exceptional face to face customer service Passionate about your community Effective listening and communication with a positive attitude Personable and respectful of others Resourceful Resilient when faced with difficult situations Calm under pressure, patient Effective conflict resolution and de-escalation skills Exercise good judgment Willing to work overnights Passion for driving and love of travel MAJOR DUTIES/ RESPONSIBILITIES: Operates coach in a safe manner, using defensive driving techniques; maintains schedule; and makes designated stops on assigned route. Greets passengers in a friendly, courteous manner; provides information concerning routes, schedules and transfer points.

Assists passengers with the use of securement systems, ramps and lifts, and by other means as appropriate, including the announcement of arrival at major thoroughfares, facility and/or departure locations on a given route, using a microphone while operating the bus.

Collects appropriate tickets through the operation of an electronic fare collection system.

Inspects and prepares assigned coach for operation by performing a pre-trip inspection.

Complete accurate MTO Hour of Service Logs and adhere to MTO Hours of Service regulations.

May perform chartered service throughout Canada and the U.S Observes uniform regulations and/or other rules, policies and regulations as outlined by ONTC. Work shifts in the garage doing Operator/labourer assignments which involves cleaning buses Must be punctual, reliable and maintain regular attendance in order to contribute individually to the efficient and effective delivery of transportation service to the general public.

REQUIREMENTS: Passion for customer service Secondary School Diploma or General Education Diploma (GED) Valid B or C class driver’s license with a Z endorsement (A or D class will be considered) Clean Driver’s Abstract Must pass a medical, physical and hearing examinations as well as pre-placement drug/alcohol testing subject to DOT regulations Valid passport Must be able to lift up to 75 lbs Flexibility to adapt to changing work schedule/shifts Must be committed to Company Health and Safety Knowledge and previous experience of Motor Coach Service industry is a definite asset Proficiency in both official languages (English and French) is an asset Available to work weekends, statutory holidays and shift work APPLICATION PROCESS: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: On-going until positions are filled .

Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.

• Visit our career website to apply: https://www.ontarionorthland.ca/en/careers We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.

At Ontario Northland, we are committed to employment equity.

• We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act.

You can request accommodation at any stage of the hiring process.

If you require an accommodation, please contact Human Resources.

ONTC does not use artificial intelligence (AI) to make or inform hiring decisions.

We do use an external applicant tracking system (ATS) to help manage applications efficiently.

While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.

Les offres d'emploi sont également disponibles en français.

Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.

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