User experience Jobs in Truro, NS

Req ID: 222902
Location: Northern Zone, Millbrook Health Home
Department: Primary Health Care
Type of Employment: Permanent Hourly FT (100%) x 1
Union: CUPE Admin Professionals Position
Posting Closing Date: 20-Jul-26

About the Opportunity

Please Note: This is a designated position. The successful candidate must be from the following designated group in order to be considered; must self-identify as Indigenous. When applying, please ensure your Candidate Profile and Personal Information is up to date which includes any self-identifications.

Reporting to the Health Services Manager, the Secretary II fulfills an important role as the link between doctor/clinician and patient. The secretary’s ability to successfully complete a complex array of administrative and technical tasks relating to the job is critical to providing a high standard of care to our patient population. In this role the secretary is responsible:

• Responding to patient inquiries face to face and on the telephone
• Identifying patient needs at first point of contact and directing them to services as appropriate
• Assisting patients with the completion of forms and other documents
• Scheduling and management appointments including office appointments, procedures, group appointments, multi-provider appointments and specialist clinic appointments
• Using internal messaging, report generating and task management tools within electronic patients record
• Document management including prioritization of documents for review, preparation of chart copies, faxing, uploading of documents to patient health record, verifying documents and disposition of records
• Performing all aspects of physician billing including provincial billing (MSI), third party billing, group billing, non-insured services billing, creating and modify billing bundles and generating billing reports
• Ordering and distributing medical and office supplies and other equipment, as required
• Providing clerical support (e.g. agendas and minutes, organizing meetings) for the team as required
• Participate in quality improvement and patient safety initiatives
• Perform other duties as assigned to ensure the efficient and effective operation of the department

Please note this position requires travel to facilities within Colchester County. A valid driver's license and access to reliable transportation is required.

About You

We would love to hear from you if you have the following:

• Successful completion of a medical office administration program required
• Minimum of one (1) year experience in office administration required
• One (1) to two (2) years’ experience in MSI billing processes preferred
• An equivalent combination of experience and training may be considered
• Extensive experience in electronic communication (including but not limited to) Microsoft Word, Access and Outlook
• Demonstrated competence in verbal and written communication and public relations skills
• Experience with electronic patient records such as (but not limited to) MedAccess preferred
• Experience working in a multi-disciplinary, multi-doctor family practice medical office preferred
• Knowledge of medical terminology and Dictaphone transcription preferred
• Reliable transportation is required for work assignment
• Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent, full-time position; 70 hours bi-weekly
• Shifts may include evenings, weekends, and holidays

Compensation and Benefits

$25.19 - $28.08 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.