User experience Jobs in Mission, BC

Hi, we’re HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Are you a tech-savvy operations professional who knows how to translate complex system changes into smooth, on-the-ground execution? If so, this is more than just a job – it’s a career with unlimited potential.

Reporting to the AVP of Operations Site Support, the Systems & Technology Operations Coordinator serves as the regional interpreter of corporate technology changes, assessing risk, coordinating rollouts, and ensuring minimal disruption to retail operations. This role is ideal for a technically strong, detail-oriented individual who thrives in a fast-paced, multi-location environment and has deep working knowledge of the Microsoft 365 ecosystem.

What you will bring to our team -

Required

• 5+ years' experience in technology operations, systems coordination, or business operations support in a multi-location environment.

• Strong hands-on knowledge of Microsoft 365: SharePoint administration, Power Automate, Active Directory, and Teams Phone systems.

• Experience as a liaison between business operations and Corporate IT, including escalation management.

• Familiarity with IT service management platforms (e.g., ServiceNow) for ticket tracking and SLA monitoring.

• Basic network troubleshooting skills sufficient to restore branch connectivity.

• High proficiency in Microsoft Office; experience with Power Automate or Power BI is a plus.

• Excellent organizational skills with high attention to detail and ability to manage multiple priorities simultaneously.

• Willingness and ability to travel to branch locations for office moves, acquisitions, and project implementations.

Assets

• Experience in the insurance industry.

• Familiarity with call center technology, IVR systems, and workforce management tools.

• Experience with change management methodologies (e.g., Prosci) or change champion programs.

• ITIL Foundation certification or Microsoft certifications (MS-900, MS-500).

• Experience supporting operational response during catastrophe (CAT) events or business disruptions.

A day in the life -

Enterprise Systems Coordination & Governance

• Maintain a strong working knowledge of the Microsoft 365 ecosystem — including Active Directory, distribution lists, OneDrive, SharePoint, and Teams — to assess the operational impact of Corporate IT changes on the region and ensure minimal disruption to retail operations.

• Build and maintain Power Automate flows; manage SharePoint site creation, permissions, and content governance.

• Coordinate regional use of the enterprise LMS, ensuring training and compliance materials are current and accessible.

• Support MS Teams Phone systems, conference room technology, IVR maintenance, and call flow programming.

• Liaise with Corporate IT on ServiceNow operations, SLA monitoring, and escalation coordination.

Technology Project Coordination & Change Management

• Serve as an active member of the Change Champion Collective, leading technology change at the retail desk level.

• Lead enterprise and regional technology rollouts including system migrations, upgrades, and platform modernization.

• Assess operational impact of enterprise system changes before they reach the retail environment.

• Coordinate hardware refresh projects, office technology planning for relocations, closures, and new site setups.

• Develop and maintain project documentation, status reporting, and stakeholder presentation materials.

Branch Facilities Support & Audits

• Conduct regular branch audits to assess technology readiness, equipment condition, and compliance with operational standards.

• Coordinate technology and infrastructure needs for office environments across all locations.

• Support the CAT (Catastrophe) team during events to ensure rapid response and continuity of service.

• Maintain working understanding of Business Impact Analysis (BIA) and Disaster Recovery Planning (DRP).

Vendor Management & User Support

• Manage vendor relationships across print fleet, communications, document management, e-signature, and payment platforms.

• Oversee insurance platform upgrades and user support (e.g., Applied Rating Services, EPIC, PolicyWorks).

• Serve as escalation point for end users not receiving timely resolution through the corporate helpdesk.

• Develop user training materials, system documentation, troubleshooting guides, and change communications.

Salary Expectations –

The expected salary range for this position is $65,000.00 to $75,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.

Why Join HUB?

• Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!

• We work hard and play hard! Get ready for our Staff Holiday Parties!!

• Paid day off for your birthday – we want to celebrate you!

• Paid day off for volunteering in your community - HUB is a company that gives back and is active in our communities

• Room to grow within the organization

• Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB –

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way – Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at . If you require any accommodations during the hiring process, please reach out to to request this. Only candidates selected for an interview will be contacted.

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Department Information TechnologyRequired Experience: 5-7 years of relevant experienceRequired Travel: No Travel Required

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