User experience Jobs in Midland, ON

Manager, Learning, Well-being and Engagement

JOIN US IN MAKING EXCELLENT CARE PERSONAL!

At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we're on a relentless journey to enhance the well-being of both our staff and patients.

We are seeking an innovative, knowledgeable and forward-thinking leader to join our team as the Manager, Learning, Well-Being and Engagement. Are you ready to contribute to a healthcare legacy that makes a difference?

THE OPPORTUNITY

The Manager, Learning, Well-being & Engagement provides strategic and operational leadership for programs that enhance the employee experience and ensure a safe, healthy, and high-performing workplace. This role oversees three key portfolios — learning and development, employee engagement and well-being (occupational health and safety) — aligning them to the hospital’s mission, values, and strategic priorities.

Reporting to the Director, People and Culture, the Manager , Learning, Well-Being and Engagement plays a pivotal role in building a culture of safety, belonging, and continuous learning. Through partnership with leaders, unions, and employees across the organization, this role ensures that programs and practices support staff development, organizational effectiveness, and the physical and psychological well-being of all team members.

WHAT YOU’LL BE ACCOUNTABLE FOR

Learning & Organizational Development - Purpose: Build the capability, leadership, and organizational effectiveness needed to support a high-performing workforce.

Key Responsibilities

• Lead the design, implementation, and evaluation of organizational learning and development programs that build leadership capability, support career growth, and enhance employee performance.
• Oversee mandatory education programs and learning management systems, ensuring compliance with legislative, regulatory, and accreditation requirements.
• Partner with clinical and non-clinical leaders to identify learning, team development, and organizational capability needs and implement targeted solutions.
• Promote a culture of continuous learning and professional development across all employee groups.
• Lead and support organizational development and change management initiatives that strengthen communication, collaboration, leadership effectiveness, and retention.
• Serve as a trusted advisor to leaders on learning, leadership development, organizational effectiveness, and workforce development best practices.

Employee Wellness, Safety & Occupational Health - Purpose: Foster a safe, healthy, and supportive workplace that promotes employee well-being and legislative compliance.

Key Responsibilities

• Provide leadership and oversight for the hospital's occupational health and safety programs, policies, and initiatives, ensuring compliance with applicable legislation and organizational standards.
• Oversee workplace injury and illness management, return-to-work programs, and workplace accommodation processes.
• Support the Health and Safety Office in leading the Joint Health and Safety Committee (JHSC), ensuring effective communication, follow-up, and continuous improvement of safety practices.
• Monitor key occupational health, safety, and attendance metrics, ensuring timely reporting and corrective action where required.
• Lead employee wellness and psychological health initiatives that promote resilience, inclusion, respect, and overall well-being.
• Act as a resource to leaders on workplace health, safety, disability management, accommodation, and employee well-being.

Employee Engagement & Experience - Purpose: Enhance engagement, culture, recognition, and employee experience to support attraction, retention, and organizational success.

Key Responsibilities

• Develop and implement employee engagement, recognition, and culture initiatives that strengthen the employee experience and reinforce organizational values.
• Lead the administration, analysis, and action planning of employee engagement and experience surveys, partnering with leaders to implement meaningful improvements.
• Collaborate with leaders to identify opportunities to improve employee engagement, communication, inclusion, and workplace culture.
• Support initiatives that promote employee connection, recognition, and a positive workplace environment.
• Monitor engagement trends and recommend strategies that support retention, organizational culture, and workforce effectiveness.
• Provide guidance to leaders on engagement best practices and employee experience initiatives.

Leadership & Strategic Contribution (Cross-Functional)

• Provide day-to-day leadership, coaching, and development to staff.
• Serve as a subject matter expert and advisor to hospital leadership on learning, organizational development, engagement, wellness, and safety.
• Contribute to People & Culture strategies and continuous improvement initiatives that advance a healthy, inclusive, engaged, and high-performing workplace.

Collaboration & Communication

• Develops and fosters collaborative working relationships across departments, disciplines, and programs to support quality patient care and team effectiveness.
• Build strong partnerships with physicians, nursing leaders, and interdisciplinary teams to achieve operational and clinical objectives.
• Facilitates effective communication within clinical teams and across programs to support coordinated patient care and service delivery.
• Participate in organizational committees, working groups, and initiatives related to patient care, quality, and safety.

Financial & Resource Management

• Accountable for departmental budget development, monitoring, forecasting, and financial performance.
• Promotes cost-effective patient care through responsible inventory management and appropriate utilization of surgical supplies, equipment, and resources.
• Oversees procurement activities and vendor relationships to support operational requirements.
• Identifies opportunities to improve resource utilization, operational efficiency, and fiscal stewardship.

Human Resources & Team Development

• Fosters a positive, inclusive, and collaborative work environment aligned with GBGH's mission, vision, and values.
• Provides coaching, mentorship, performance management, and recognition to support individual and team effectiveness.
• Supports staff education, competency development, and ongoing professional growth.
• Ensure staff are appropriately oriented, trained, and supported to meet departmental and organizational objectives.

WHAT YOU BRING

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Human Resources, Organizational Development, Health and Safety, or a related field.
• Minimum of 5 years of progressive HR experience, with at least 3 years in a leadership or management role.
• Experience in a hospital environment preferred.
• Professional certifications such as CHRP/CHRL, CHSC, or equivalent are assets.
• Strong understanding of Ontario’s Occupational Health and Safety Act and related regulations preferred.
• Strong understanding of psychological safety concepts.
• Knowledge of best practices in organizational learning, employee engagement, and wellness.
• Proven ability to manage multiple priorities and deliver results in a fast-paced, unionized environment.
• Exceptional interpersonal, facilitation, and communication skills with a collaborative leadership style.
• WELLNESS

  Join us in a culture where your well-being is a top priority. Health and safety are of utmost importance at GBGH. We're dedicated to providing a safe workplace and encourage active participation from all team members.

  Hours of work are 0800-1600. At GBGH, we prioritize work-life balance, valuing our employees' well-being. Where possible can provide flexibility in working hours to accommodate a variety of schedules and support individual life commitments.

  BENEFITS & PERKS

  When you choose to be a part of GBGH, you're choosing a workplace that prioritizes your growth and well-being. We invest in your professional development, fostering an environment that values continuous learning and growth, ensuring your career thrives.

  Annual pay $121,719 to $133,984, plus a generous vacation allotment Generous Personal Spending Account. There will be a comprehensive and competitive benefit plan, including but not limited to extended health and dental coverage, life, paid sick days, short -term disability income protection plans Healthcare of Ontario Pension Plan (HOOPP), one of Canada’s largest defined benefit pension plans Education Fund Opportunities, Career Development and Education Sessions Access to Family & Employee Assistance Program The successful applicant will be compensated for their time in the interview process

  THE HOSPITAL

  Discover a rewarding career at GBGH, a dynamic 113-bed facility nestled in the heart of Midland, Ontario. Our dedicated team serves a diverse catchment area, including Midland, Penetanguishene, Township of Tiny, Township of Tay, Christian Island, Georgian Bay Township, and Springwater Township. With a population base of 55,000, surging to over 150,000 during the peak season, GBGH stands as an anchor of our vibrant community.

  With an annual budget of approximately $90 million, a robust staff of over 800 professionals, and a network of over 150 professional staff, GBGH is a vital healthcare hub. Our services span acute care, rehabilitation, complex continuing care, and Level 3 intensive care unit, with exciting plans on the horizon. We are in the early stages of expanding our capabilities, including a 40,000 sq ft expansion of our emergency department to offer comprehensive mental health services and planning for a new state-of-the-art hospital facility at our current site. Explore the latest developments and initiatives at GBGH by visiting our website: gbgh.on.ca.

  READY TO MAKE AN IMPACT?

  If you are a leader who gets things done, thrives in complexity, and wants to accelerate improvement in a meaningful way, we want to hear from you.

  Join us in making excellent care personal and be part of a team that is shaping the future of healthcare in our community.