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Travel counselor Jobs in Toronto, ON
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Travel counselor • toronto on
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- New!
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Venerate Behavioral Health Services LLCToronto, ON, CanadaPopular searches
Bilingual Travel Counselor
eTeamVirtual, ON- Full-time
Bilingual Travel Counselor
Remote (Canada Residents Only)
Duration : + Months
Pay Rate : $-$ / hr
Notes from Manager : This position is % remote. Candidates can be anywhere in Canada but must work EST working hours. Successful candidates will have flexible schedule able to work during hours of -pm EST. Hours will be discussed during the interview process. Please list their available working hours. If the candidates have a hard stop, not being able to work until pm, they will not be selected for an interview.
Description :
As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at client.
What You’ll Do :
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Requirements :
Bilingual in French and English. Reading / writing / speaking.
Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise Sabre
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback