Tour guide Jobs in Toronto, ON

Job Description

Casa Loma is currently seeking motivated and enthused Tour Guides. You will be on the front lines of customer service and excellence at Casa Loma. Your role is to make our guests feel welcome, comfortable, and ready for our program or service. This means being prepared with historical and physical knowledge of the castle, audio and / or program materials to hand out, and a guiding hand for a tour or to their program and service. As a first point of contact – this hospitality role provides an important first impression to castle guests.

Responsibilities

• Greeting visitors, answering questions, adhering to Casa Loma Policies
• Providing Guided Tours
• Roaming throughout the building
• Operating the Heritage Elevator
• Directing traffic of visitors in tower staircases and tunnels
• Clearing the building of visitors at the end of the day
• Provide best in class hospitality service
• Other duties as assigned by the manager

Qualifications

Eligible to work in Canada

High School Diploma or equivalent

Previous customer service experience is an asset but not required

Friendly disposition

Must be a team player

Must be available to work evenings, statutory holidays and weekends

Must be able to work 8 hour shifts

Casa Loma is committed to an inclusive, barrier-free work environment, recruitment and selection process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

Requirements :

Work Permit