Job description
HireArt is helping our client find a Workplace Operations Coordinator - Access Control to support access control operations and employee experience across a global facilities portfolio.
This role is based in the Nashville office and provides remote support across all company locations.
In this role, you’ll manage access control systems, support badging operations, and ensure a seamless and secure workplace experience. You’ll also play a key role in data reporting, vendor coordination, and responding to leadership inquiries related to access and facility operations.
The ideal candidate is highly organized, customer-focused, and comfortable managing both technical systems and cross-functional communication in a fast-paced environment.
As a Workplace Operations Coordinator - Access Control, you'll:- Manage and support access control systems (e.g., Brievo), including assigning credentials and maintaining access levels across facilities.
- Monitor access activity and escalate issues or emergencies to Workplace Operations and physical security teams.
- Provide remote support for access control and reception-related needs across all office locations.
- Troubleshoot and support break/fix issues for badging equipment and access control systems.
- Coordinate with vendors for system maintenance, upgrades, and new installations (e.g., badge readers).
- Maintain badge inventory, order supplies, and ensure proper handling and disposal of inactive or damaged badges.
- Audit access permissions and update employee profiles to ensure data accuracy and compliance.
- Compile and analyze data to generate reports, respond to leadership inquiries, and support strategic planning.
- Partner with physical security to ensure safety protocols and access standards are consistently maintained.
- Deliver a high level of customer service by supporting employees with access-related needs and ensuring a positive workplace experience.
Requirements
- 1+ years of experience in office operations or a related environment
- Strong customer service skills and a focus on delivering a positive employee experience
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong organizational skills and attention to detail
- Technical aptitude beyond basic email and spreadsheets, with the ability to learn new systems quickly
- Excellent written and verbal communication skills
- Ability to handle sensitive and confidential information with discretion
- Proactive, self-directed mindset with a strong sense of ownership
Bonus Qualifications:- Experience with access control or security systems (e.g., Brievo)
- Experience with data reporting, analysis, or dashboarding
- Experience managing vendor relationships or supporting system upgrades
Benefits:- Pre-tax commuter benefits
- Employer (HireArt) subsidized Healthcare Benefits
- Flexible Spending Account for healthcare-related costs
- HireArt covers all costs for short- and long-term disability and life insurance
- 401k package
Commitment: This is a full-time, 6-month contract position staffed via HireArt. This role is onsite and available to candidates local to the Nashville, TN area.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.