Ticket agent • surrey bc
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future.Our purpose – the essence of SFU – is to create and connect knowledge, learning and community... Show more
Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more
Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more
This position is not eligible for employer sponsorship.Applicants must be legally authorized to work and must not require employer sponsorship.Barnet Hwy, Coquitlam, British Columbia V3H 1W3 Canada... Show more
Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more
Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
Position Overview Our Millwright (Industrial Mechanic) supports the reliability and efficient operation of equipment throughout Garibaldi Glass’ 160,000 sq.As part of the Maintenance team, th... Show more
Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more
We have some great opportunities for qualified Auto Body Technicians for a busy collision repair facility in New Westminster, BC.Reliable Technicians will join a productive team; providing quality ... Show more
AFIMAC Canada is seeking experienced Close Protection Agents to join our elite security team.The ideal candidates will have a proven track record in providing close protection services in a wide ra... Show more
Our Gocator smart sensors and GoPxL software run on the factory floor, doing 100% inline 3D inspection for manufacturers in automotive, electronics, battery, and more.Because the processing happens... Show more
Coast Mountain Bus Company (CMBC), the largest operating company in the TransLink enterprise and one of BC's Top Employers, is hiring an Auto Body and Collision Technician.You will keep Metro Vanco... Show more
Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years!.The Company is expanding in our territories ... Show more
TELUS Communications | Partnered with The Acquisition Group The Acquisition Group is expanding its Burnaby team, and we're looking for driven, people-first Sales Representatives to join us this sum... Show more
Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more
Industrial Electrician - Night Shift.From our hatcheries to our ready to eat state of the art cooking facilities we service customers in the retail, food service and industrial sectors.We are proud... Show more
Carpenter Apprentices & Journeyperson - Infrastructure .Allied Partner: Technical Workforce Inc.Jardeg is currently recruiting experienced.Carpenter Journeypersons and Apprentices.The ideal can... Show more
Union/Affiliation: C.U.P.E. Local 3338
Pay range: $2,472.74 to $2,799.57 bi-weekly SFU Department Descr: Surrey Info Tech Services
Position Grade: 9
# of openings: 1
Biweekly Hours: 70
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The Client Services Department is dedicated to supporting faculty, staff, instructors, and students in their teaching and learning endeavors. We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs. Our team fosters a culture of learning and collaboration, empowering individuals to adapt to overcome daily challenges. Through our commitment to exceptional service, we ensure that technology enhances the educational experience and facilitates seamless communication within our community.
About the Role
Provides comprehensive customer service for the Service Desk, serving as the first point of contact between IT Services and clients, including students, faculty, researchers, and staff, through phone, online, and walk-in channels. Ensures high levels of client satisfaction by delivering front-line assistance and advanced troubleshooting for software applications, hardware, user accounts, printing, network connectivity, email and calendaring, technology equipment bookings, and web and audio/video conferencing services. Monitors and responds to incidents, triages and resolves escalated tickets, and provides guidance and training to junior technical staff, including assigning and checking work. In addition, coordinates and provides technical maintenance of computing and audio-visual systems in lecture theatres, classrooms, meeting rooms, and other campus spaces; supports large and complex events; and assists with planning and implementing system upgrades across campus facilities, as directed by the Manager.
Qualifications
High school graduation and two years post-secondary education or a formal certificate or diploma program equivalent in computing science. 2 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):
*Prorated for part-time employees
Additional Information
Immediate availability is preferred.
For external candidates, the starting salary is the first step of the salary range.
