Technology director • brampton on
Administer, configure, and develop on the ServiceNow platform to support ITSM, ITOM, HRSD, and other business processes.Design and implement custom applications and integrations using ServiceNow St...Show more
STRATEGIC ● COLLABORATIVE ● INITIATIVE ● RESULTS-DRIVEN ● ACCURATE.Our client is a not-for-profit organization dedicated to empowering individuals to live their best lives.Are you passionate about ...Show more
Coke Canada Bottling is Canada’s Local Bottler.Proudly independent, we are a Canadian, family-owned business.Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverage...Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
Reporting to the Manager, Finance & Accounting, the Senior Financial Analyst is responsible for providing financial accounting support, including analyzing and preparing routine and non-routine acc...Show more
The Manager of Information Technology and Systems oversees a team and is responsible for the organization’s technology strategy, ensuring systems and digital capabilities support business growth, o...Show more
Join a company that is passionately committed to the pursuit of a better world through positive change.With more than 65 years of business and technical expertise in , , and , our in tirelessly wor...Show more
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show more
Are you an expert Crown reach forklift operator? Do you thrive in a fast-paced manufacturing & logistics environment and take pride in fostering a culture of safety and excellence? We are looking f...Show more
Who we are Skjodt-Barrett is a world-class manufacturer of food solutions and custom ingredients for North America's most beloved and trusted brands.We take pride in working closely with our custom...Show more
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people an...Show more
The Senior Internal Auditor position is an exciting role that provides exposure to all areas of the business through the execution of financial, operational, commercial and information technology r...Show more
We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.If you require an accommodation at any stage of the recruitment ...Show more
Fastfrate Group is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace.We welcome applications from women, visible minorities, Indigenous peoples, per...Show more
Our client is a leading North American manufacturing company.They are looking for a Director, Treasury to join their team!.Canadian headquartered global company.Strong total compensation package.Pe...Show more
As one of the only CPG companies headquartered in Canada, Maple Leaf Foods offers a rare marketing career advantage: the chance to shape strategy at the centre, not execute from a satellite office....Show more
Job Type: Full-Time, 15 Months Contract .Build your career in the early childhood education field and become a valued member of our team at.As a proud member of the Busy Bees global childcare commu...Show more
For forward-thinking and motivated leaders, this is an opportunity to join the Insurance Platform Financial Control & Reporting team of Canada’s largest company, frequently ranked as one of the top...Show more
Administer, configure, and develop on the ServiceNow platform to support ITSM, ITOM, HRSD, and other business processes.
Design and implement custom applications and integrations using ServiceNow Studio and scripting tools.
Maintain the health of the CMDB and ensure data integrity through Discovery and integrations.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Manage user roles, groups, and access controls (ACLs) to ensure secure and appropriate access.
Monitor system performance and conduct regular maintenance, upgrades, and patching.
Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
Provide technical support, troubleshoot issues, and resolve incidents related to the ServiceNow platform.
Create and maintain documentation for configurations, processes, and procedures.
Train our internal IT technology teams as needed and provide guidance on ServiceNow best practices
ServiceNow instance setup and environment configuration
ITSM, ITOM, HRSD module activation and configuration
Role-based access control matrix and ACL implementation
Scheduled maintenance plan (patching, upgrades, backups)
Custom Development & Integrations
Custom applications built using ServiceNow Studio
Scripted REST/SOAP integrations with third-party systems
Scoped application packages with update sets
API documentation for integrations
CMDB Health & Data Integrity
CMDB data model validation and normalization
Discovery configuration and credential setup
Integration maps for asset and configuration data sources
CMDB health dashboard and periodic audit reports
Technical Artifacts
Workflows & Automation
Flow Designer workflows for ITSM/HRSD processes
Business rules, client scripts, and server-side scripts
UI policies and UI actions for enhanced user experience
Notification templates and event triggers
Performance & Monitoring
System performance baseline and monitoring dashboards
Scheduled jobs and cleanup scripts
Upgrade testing and validation checklist
Performance tuning recommendations
Documentation & Training
Configuration guides for each module and integration
Standard Operating Procedures (SOPs) for platform usage
Troubleshooting playbooks for common issues
Change management and release documentation
What you must have:
Minimum 3-5 years of hands-on experience with ServiceNow administration and development.
Experience managing ServiceNow upgrades and patching cycles.
Proficiency in JavaScript, HTML, CSS, and REST/SOAP web services.
Experience with ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.
Familiarity with ServiceNow Discovery, MID Servers, and integrations.
Strong understanding of ITIL framework and service management processes.
Experience with Agile/Scrum methodologies.
ServiceNow Certified System Administrator (CSA)
Nice to have:
ServiceNow Certified Application Developer
ITIL Foundation Certification
ServiceNow Implementation Specialist (for specific modules like ITSM, HRSD, etc.)
***Please note that proof of certification must be provided.
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
