Technical writer Jobs in St. Albert, AB

Responsibilities

• Deliver instructor-led training, workshops, demonstrations, and adoption sessions for a suite of products.
• Build relationships with district product champions, project teams, and end users.
• Collaborate with product champions and stakeholders to design, develop, and continuously improve training curricula, e-learning content, and learning resources.
• Prepare training environments, datasets, presentations, and supporting materials.
• Measure training effectiveness and continuously improve learning outcomes.
• Help sustain a network of district product champions to promote best practices and adoption.
• Execute communication and engagement activities that drive awareness and adoption.
• Support rollouts, and adoption initiatives through training and stakeholder engagement.
• Provide consultative support and coaching to district product champions, project teams, and end users to encourage successful solution adoption.
• Collect, analyze, and communicate user feedback, adoption insights, and enhancement opportunities to support continuous product improvement.
• Monitor adoption metrics and identify opportunities to increase product utilization.
• Document business needs, process gaps, and adoption challenges.
• Partner with product and delivery teams on adoption-related priorities and enhancements.
• Research industry trends and learning best practices to improve enablement strategies.
• Champion continuous improvement, customer success, and solution adoption.

Qualifications

• Postsecondary diploma or degree in Business, Education, Adult Learning, Information Technology, Construction Management, or a related field.
• 2+ years of experience delivering training, facilitating workshops, or supporting technology adoption initiatives.
• Strong facilitation, presentation, and communication skills with the ability to engage diverse audiences.
• Ability to develop instructor-led, virtual, and self-paced learning materials.
• Ability to build and maintain effective relationships with product champions, stakeholders, project teams, and end users.
• Knowledge of adult learning principles, instructional design practices, change enablement techniques, and learning management systems.
• Demonstrated commitment to continuous learning and the ability to quickly acquire and apply knowledge of new business processes, technologies, and digital solutions.
• Experience supporting software implementations, rollouts, or product adoption initiatives.
• Ability to gather, analyze, and communicate user feedback and adoption insights.
• Familiarity with Azure DevOps or a similar work-tracking system.
• Strong organizational, planning, problem-solving, and time-management skills with the ability to manage multiple priorities.
• Demonstrates a customer-focused, solution-provider mindset and a commitment to continuous improvement.

Your Work Has Purpose Here

PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity.

At PCL Constructors Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.

We know everyone's needs are different, if you require accommodation during the application process, please contact and include the position and location of interest.

This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by human reviewers.

Company: PCL Constructors Inc.

Primary Location: Edmonton, Alberta (Corporate)

Job Title: Technical Trainer (IT products)

Requisition ID: 14656