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Technical trainer Jobs in Surrey, BC

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Technical trainer • surrey bc

Last updated: 14 hours ago

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
CA$41,981.16 yearly
Full-time

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of prod... Show more

 • New!

Senior Hydrologist/Water Resources Engineer

StantecBurnaby, BC
CA$115,700.00 yearly
Full-time +1

Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties and are devoted to... Show more

Technical Service Advisor/Technician

WORKFORCE Staffing SolutionsSurrey, British Columbia, Canada
Full-time

Looking for a role that offers the perfect mix of hands-on mechanical troubleshooting and strategic service management? Our client is a high-growth, industry-leading industrial equipment provider i... Show more

L2 Duty Technical Support Engineer

SippysoftBurnaby, British Columbia, Canada
Remote
Full-time
Quick Apply

Internet Telephony (VoIP) providers.Sippy Softswitch delivers a complete network management solution for VoIP carriers on a single platform.This call-control software package enables service provid... Show more

Trainer

Tim HortonsSurrey, BC
Full-time

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees.In that regard, I understand that I may be applying to a Tim Hor... Show more

Technical Instructional Developer

LMI TechnologiesBurnaby, BC, CA
Full-time
Quick Apply

We are looking for a Technical Instructional Developer to expand our Training Program and make LMI Technologies the thought leader in machine vision.This role will be creating new technical course ... Show more

Specialist Engineer - Protection & Control Plan

TEEMABurnaby, British Columbia
CA$127,900.00 yearly
Permanent

Plans, evaluates and integrates protective relaying schemes and remedial action schemes, and associated teleprotection and data communications.Performs digital fault studies and other relay or syst... Show more

Junior Technical Sales Specialist – Software andControls

WestburneBurnaby, BC, CA
Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

Personal Trainer

Fitness WorldCoquitlam, BC
CA$32.00 hourly
Full-time

We’ve been alerted to fraudulent emails, phone calls and offer letters impersonating Fitness World and targeting job candidates.Fitness World does not offer remote roles — all recruitment is conduc... Show more

AI Technical Specialist

Houle Electric LimitedBurnaby, BC, CAN
CA$125,000.00 yearly
Full-time
Quick Apply

A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more

Hair Stylist

Great Clips Inc.Surrey, British Columbia
CA$18.00 hourly
Full-time +1

Join a locally owned Great Clips salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Brin... Show more

Project Engineer

Wiseworth Canada Industries Ltd.Surrey, BC, CA
Full-time

Senior Project Manager and interacts with the Direct Sales team, and our customers, to ensure the best possible match between the company’s products and the customer’s application.This role require... Show more

Technical Recruiter (Remote)

RM Staffing B.V.Burnaby, BC, CA
Remote
Full-time

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Show more

Esthetician | Suter Brook - Port Moody

skoahPort Moody, British Columbia, Canada
Full-time +1

Personal training for your skin is "what skoah does".We are a personal skin care company that creates customized, effective and easy to understand skin care programs.We are looking for passionate a... Show more

Technical Architect - Burnaby

RedMane TechnologyBurnaby, British Columbia, Canada
Full-time

This is a hybrid role with 3 days in the office, 2 remote for the week.RedMane Technology LLC is an application software consultingand systems integration company based in Chicago.We deliver softwa... Show more

Technical Sales Specialist

ABBCoquitlam, British Columbia, Canada
Full-time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help... Show more

Estimator (Buildings)

Jacob Bros ConstructionSurrey, British Columbia, Canada
Full-time

Join us and build what matters for BC.Please note this position is 100% office based.Prepares estimates for projects by analyzing specifications, proposals, and other relevant documentation, ensuri... Show more

Western Canada Aquatic Discipline Lead

AECOMBurnaby, British Columbia, Canada
Full-time

Western Canada Aquatic Discipline Lead.AECOM Burnaby is seeking an experienced Aquatic Discipline Lead for Western Canada to support our EPP Ecology and Permitting team.In this role, you will be th... Show more

Applied AI Software Engineer

PhotonicCoquitlam, BC, CA
Remote
Full-time
Quick Apply

Photonic, you will play a key role in identifying and delivering high-impact applications of Artificial Intelligence (AI) and Machine Learning (ML) across our Development and Engineering (D&E) orga... Show more

People also ask
Technical Customer Service Representative 2

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
14 hours ago
Salary
CA$41,981.16 yearly
Job type
  • Full-time
Job description

Position Summary

:

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of products.

Position Responsibilities:

  • Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
  • Handle service interactions to maintain customer loyalty and grow customer base
  • Communicate tuning requirements with customers to derive optimum riding experience
  • Recommend potential product replacement or services by collecting customer information and analyzing customer needs
  • Provide Service Estimates and Service Upgrade opportunities before service work is started
  • Resolve customer issues by using the FOX “Fair Plus” approach
  • Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP systems while overseeing expected RMA outcomes
  • Provide detailed information to Service Technicians with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of the product
  • Work with Engineering and other groups to influence product development and customer satisfaction
  • Participate in all departmental training sessions with an end goal of passing all product tests
  • Provide feedback to Service Supervisor and or Manager as needed
  • Working within the Service team to learn the proper way to service products and follow the policies, procedures, and protocols of the department and the company.
  • Understanding the liabilities and Customer Ride experiences that go along with performing services on a very technical product.
  • Mentor and influence new employees to establish good work habits and provide a strong work ethic

Specific Knowledge, Skills or Abilities Required:

  • Proficient with computer applications and all technical equipment used in the Service Center
  • Able to work in the field to support outdoor events
  • Ability to determine whether a component is covered under Warranty
  • Problem solver
  • Ability to become skilled using specialty tools properly
  • Ability to explain mechanical issues in detail
  • Ability to access engineering documentation and review technical drawings/tips needed to perform more complex product services
  • Understand and execute detailed instructions
  • Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team.
  • Proven excellence in customer service
  • Ability to develop, maintain and nurture client relationships
  • Strong technical knowledge of mountain bike suspension and components
  • Moderate computer skills – able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs

Position Qualifications:

Education:

High school diploma or equivalent

Experience:

2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for a well-rounded technician

Work Environment and Physical Requirements:

Service/repair center workshop

Lift up to 50 lbs. frequently

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

.

Compensation Range

$41,981.16 - $57,724.10 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.