Technical lead • calgary ab
Job Description: Job Title: ServiceNow Technical Architect - ITSM / ITAM.Required Skills: Digital : ServiceNow_IT Service Management~ServiceNow_ITAM (IT Asset Management)~ServiceNow Experience Requ...Show more
Join a team that does more than generate and deliver electricity through its work; join a team that powers growth and advances communities.Seeing beyond the project at hand, you’ll work with us to ...Show more
Join the Global Credit Technology team as we continuously deliver new products to modernize operational business processes by delivering enterprise grade solutions.We are seeking a talented and ada...Show more
Technical Consultant I, Maximo.We are seeking a Junior Maximo Consultant with 1–2 years of hands-on experience in IBM Maximo to join our team.This role offers an excellent opportunity to deepen you...Show more
Want to be on the leading edge?.Are you passionate about IT and helping humans get the most from their technology?.Do you want to work in a highly collaborative company where you’re learning like c...Show more
Our client, is seeking an experienced Recruiter to join our team in Calgary.This position will lead the full lifecycle of talent acquisition for all Canadian operations, acting as the primary strat...Show more
We are seeking a Technical Support Engineer – Hosting Operations to support application installations, upgrades, and ongoing maintenance across hosted environments.This role is responsible for exec...Show more
Westburne, a division of Rexel Canada Electrical Inc.We are seeking a motivated and ambitious outside Technical Sales Specialist to join our dynamic sales team.This role is designed for individuals...Show more
Join the Global Credit Technology team as we continuously deliver new products to modernize operational business processes by delivering enterprise grade solutions.We are seeking a talented and ada...Show more
Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services...Show more
We are seeking a Junior Maximo Consultant with 1–2 years of hands-on experience in IBM Maximo to join our team.This role offers an excellent opportunity to deepen your technical expertise in Enterp...Show more
The selected candidate will contribute expertise in air dispersion modeling, emissions management, and permitting for clients across multiple sectors, while collaborating with multidisciplinary tea...Show more
Dyno Nobel is a global leader in the commercial explosives industry.We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected custome...Show more
Wood is currently recruiting for a Technical Director – Midstream Gas to join its Canadian business, focusing on midstream gas and gas processing facilities.This opportunity is hybrid and will be b...Show more
Reporting to the Manager, External Reporting and Research, the.Senior Financial Reporting and Technical Advisor.MD&A), assist with technical analysis and research of complex accounting issues and s...Show more
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most.Together, we are proud to support 30 million Canadians each month throu...Show more
Attention Tech-Savvy Sales Professionals - Join Our Team as a Technical Sales Representative!.We are a cutting-edge technology company based in Calgary and we are seeking a Technical Sales Represen...Show more
These nearshore positions will work within a POD structure to deliver.Collaborate with POD Lead for code reviews and best practices.Document technical specifications and deployment guides.Maintain ...Show more
This posting is for (1) new role.Toronto, ON | Vancouver, BC | Victoria, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC| Prince George, BC | Montreal, QC (Detailed office...Show more
Job Description: Job Title: ServiceNow Technical Architect - ITSM / ITAM
Location: Calgary, AB
Work Style: Hybrid
Required Skills: Digital : ServiceNow_IT Service Management~ServiceNow_ITAM (IT Asset Management)~ServiceNow Experience Required: 6-8 Years
Specializations
ServiceNow Certified Technical Architect (CTA) | CIS ITSM| CIS ITAM| Integrations| CMDB| HRSD. Service Now ITAM (IT Asset Management)| Digital Service Now IT Service Management
The ServiceNow Certified Technical Architect (CTA) is responsible for defining, designing, and governing complex ServiceNow platform solutions aligned with enterprise architecture, business objectives, and best practices. This role provides strategic technical leadership across IT Service Management (ITSM), IT Asset Management (ITAM), CMDB, Integrations, and HR Service Delivery (HRSD) while ensuring platform scalability, security, and long-term maintainability.
The CTA acts as a trusted advisor to stakeholders, delivery teams, and leadership, translating business requirements into robust ServiceNow architectures and guiding successful enterprise implementations.
Key Responsibilities
Architecture & Design
• Lead end-to-end architecture design for ServiceNow implementations across ITSM, ITAM, HRSD, CMDB, and digital workflows.
• Define technical standards, architectural patterns, data models, and integration strategies.
• Ensure alignment with ServiceNow out of the box capabilities and avoid unnecessary customization.
• Provide architectural governance and design reviews for enhancements and new use cases.
ServiceNow ITSM & Digital Service Management
• Architect and implement ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Enable Digital Service Management through portal design, automation, self-service, and workflow optimization.
• Drive service reliability, performance optimization, and SLA/OLA alignment.
IT Asset Management (ITAM)
• Design and implement ITAM solutions (HAM, SAM, lifecycle management, compliance, reconciliation).
• Integrate asset data with CMDB, procurement systems, and discovery tools.
• Ensure license compliance, accurate reporting, and cost optimization strategies.
CMDB & Service Mapping
• Define CMDB architecture, CI classes, relationships, and data governance.
• Establish CMDB health metrics (completeness, correctness, compliance).
• Oversee discovery, service mapping, and data ingestion processes.
• Ensure CMDB alignment with ITSM and ITOM workflows.
Integrations
• Architect and oversee integrations using REST/SOAP APIs, MID Server, IntegrationHub, and third-party connectors.
• Ensure secure, scalable, and performant data exchange with enterprise systems (ERP, HR, monitoring, procurement).
• Define error handling, logging, and performance monitoring strategies.
HR Service Delivery (HRSD)
• Design HRSD solutions supporting employee lifecycle processes, HR case management, and knowledge.
• Ensure data privacy, role-based access, and compliance with regional regulations.
• Align HR workflows with digital employee experience initiatives.
Leadership & Governance
• Act as the primary technical authority and escalation point for ServiceNow initiatives.
• Mentor developers, architects, and delivery teams.
• Collaborate with business leaders, process owners, and platform owners.
• Support pre-sales activities, solution estimations, and technical proposals when required.
________________________________________
Required Skills & Qualifications
• ServiceNow Certified Technical Architect (CTA) – Mandatory
• ServiceNow CIS – ITSM
• ServiceNow CIS – ITAM
• Strong experience with CMDB design, governance, and service mapping
• Deep understanding of ServiceNow integration frameworks
• Hands-on expertise with Flow Designer, IntegrationHub, and scripting (JavaScript)
• Strong knowledge of ServiceNow security, roles, ACLs, and performance optimization
• Experience delivering large-scale enterprise or global ServiceNow programs
________________________________________
Preferred Experience
• Experience with complex, multi-instance or multi-region ServiceNow deployments
• Exposure to ITOM, Discovery, or Performance Analytics
• Experience working in regulated or compliance-driven environments
• Consulting or client-facing experience
________________________________________
Key Competencies
• Enterprise architecture mindset
• Strong analytical and problem-solving skills
• Excellent stakeholder communication and documentation skills
• Ability to balance business needs with platform best practices
• Leadership, mentorship, and decision-making capability
