Technical • kingston on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
MECHANICAL ENGINEER (INTERMEDIATE TO SENIOR LEVEL).As one of Canada’s largest publicly traded power generators, we’ve been powering communities for over 100 years across Canada, the U.Our diverse e... Show more
Are you looking for a permanent position within a dynamic team? Do you want to work for a company where the worker is the key to success? If the answer is yes, we have the job for you! This is an e... Show more
We are seeking a knowledgeable and driven.Heavy Vehicle Business Specialist.Heavy Vehicle and Industrial sector of our business within .This role is solely focused on driving Heavy Vehicle and... Show more
The Heavy Equipment Technician will specialize in construction, forestry and material handing equipment, this position will be responsible for the safe and efficient repair and maintenance of heavy... Show more
At Alstom, we understand transport networks and what moves people.From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility... Show more
Physics Expert (PhD / Postdoc).Written Technical Communication.Technical Problem-Solving Depth.Mathematical & Computational Fluency.AI data lab for training frontier models and evaluating AI ag... Show more
Are you passionate about solving technical problems and delivering exceptional customer service? We are seeking a.Technical Support / Field Technician.In this dynamic role, you will be the first po... Show more
Experience: Experience an asset.Reach to clients after sale or signed contracts to provide ongoing support.Identify and solicit potential clients.Estimate or quote prices, credit or contract terms,... Show more
AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more
Physics Expert (Postdoc / Junior professor).Written Technical Communication.Critical Evaluation & Error Detection.Verification & Cross-Checking Fluency.AI data lab for training frontier mod... Show more
Physics Expert (Professor / Principal Investigator).Expert Judgment in Ambiguous Cases.Defensible Written Articulation.AI data lab for training frontier models and evaluating AI agents.Experts cont... Show more
Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.You... Show more
A Technical Training Instructor is responsible for identifying training requirements for both internal and external customers related to the Caterpillar product line.The instructor must then schedu... Show more
IPG Photonics (NASDAQ:IPGP) Canada Inc.We are on a mission to make the world greener, safer and more efficient.Our Kingston subsidiary develops cutting-edge monitoring technology that is integrated... Show more
Maverick Currencies is a proprietary trading firm that has been funding and developing traders since 1997.We provide capital, structured training, and ongoing mentorship — so you trade our mo... Show more
The Technical Communicator will provide valuable support to our Mining Heavy Equipment Technicians and mining product support staff through top technical expertise on our Caterpillar Mining Product... Show more
Working within multidisciplinary project teams, the position contributes to projects spanning conceptual development, detailed design, tender preparation, construction support, and post-constructio... Show more
AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more
Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
