Technical analyst Jobs in Kelowna, BC

Position Summary

Interior Health is looking for a M365 Senior Analyst to join the team on a full time term basis from our Kelowna location. This position is expected to last until the 30th June 2027

What we offer:

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Medical Services Plan
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance

About the job:

In accordance with the established vision and values of the organization, the M365 Senior Analyst is responsible for the evaluation, planning, development, installation, configuration, testing, maintenance, end-user training, and ongoing support of complex and integrated services supporting multiple business areas throughout Interior Health’s M365 environment.

This position plays an integral role in the development and sustainment of M365 tools, both in its current state and as the organization deploys additional tools and integrations, all performed according to established policies, procedures, and standards. This position will work closely with counterparts across the province on provincial initiatives and with key strategic partners to ensure M365 needs are met and maintained.

Typical duties and responsibilities:

• Provides day-to-day administration of M365 tools by performing duties such as overseeing incident and request tickets, establishing access and control guidelines, maintaining and monitoring related infrastructure, and developing standards and best practices for use of the systems, and acts as an escalation resource for complex technical issues.
• As a senior member of the team, provides guidance and advice to M365 Analysts regarding the implementation, configuration, maintenance and support of M365 services.
• Coordinates systems development projects meets with Managers to review current methodologies; identifies resource requirements; projects milestones and deliverables; conducts feasibility studies, cost/benefit analyses and project planning; maintains project documentation, evaluation criteria and authorizations.
• Develops specifications for M365 and integrated systems by performing duties such as gathering detailed information from user departments; developing and documenting systems and procedures by detailing system specifications; and preparing detailed implementation plans.
• Participates in provincial technical committees and working groups to provide Interior Health input and expertise on M365 tools; assists in developing, implementing and supporting provincial standards for new and existing technologies using project management methodologies. Acts as a liaison between provincial committees and Interior Health; tests and evaluates new equipment and procedures; makes recommendations and provides feedback and reports as necessary.
• Responsible for maintaining cloud and infrastructure components that support enterprise-wideM365 services including but not limited to the configuration and maintenance of settings, licensing, policies and groups within the M365 environment.
• Maintains the integrity and reliability of access to information within file systems and the M365 environment, including data protection, retention, backup, and recovery capabilities where applicable.
• Plans, evaluates, and implements new functionality deployed by Microsoft within the M365 environment
• Participates in the development of department standards, procedures and implementation of best practices.
• Liaises with vendors to ensure that software and system issues are resolved in a timely and cost-effective manner.
• Performs other related duties as assigned.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

Qualfications

Education, Training and Experience:

Graduation from a recognized degree or diploma program in Computer Science, three years' recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities:

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to write programs in a variety of programming languages.
• Physical ability to carry out the duties of the position.

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