Support analyst Jobs in Banff, AB

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.Key ResponsibilitiesOverall impactConduct complex quantitative and qualitative analysis to support incentive programs.Manage both small and large projects and ongoing business processes.Make decisions on more complex, non‑routine business requests with limited to moderate risk, within established guidelines with our People & Culture team.Stay current on emerging business issues and global labor market trends to determine strategic implications for incentives and performance.Provide clear, timely communication to leaders and stakeholders across all geographies.Demonstrate self‑awareness and continuous learning, seeking opportunities to improve skills and knowledge.Support the Sales Operation & Global Partner Operations team with related ad hoc projects and tasks outside of regular incentive responsibilities, as business needs ariseSupport to stakeholdersHelp senior stakeholders achieve business results by:Identifying opportunities to enhance the effectiveness of incentive and goal‑setting processes.Providing training and technical guidance to less senior staff and serving as a point of contact for problem resolution.Partnering with our People & Culture Team to ensure protocols align with Pursuit’s growth and financial goals as well as incentive tools utilized by the team currently.Achieving results within approved budgets and scope of responsibility.Specific Responsibilities1. Goal Setting & Incentive DesignAnalysisConfirm incentive pay opportunities are aligned with business objectives and revenue results for Sales and Global Partner Operations.Analyze goal setting and achievement to ensure objectivity and transparency across all GEOs and disciplines (property level, trade, affiliate, and global partner operation).Evaluate goal models to determine whether they are driving desired business outcomes and behaviors.Partner with the VP of Sales and GEO senior stakeholders to develop and refine criteria and plan designs based on analysis.Conduct quarterly and annual trend analysis, including goal achievement, payout distribution, and financial implications for individuals and Pursuit.Participate in the Incentive Committee to evaluate overall plan effectiveness, cross‑GEO consistency, compensation ranges, and ROI of recent changes.DevelopmentDesign tools and frameworks to support individual and team goal setting and allocation across disciplines (Sales Property Level, Trade, Affiliate, and Global Partner Operations).Develop annual training on business considerations and tools to ensure goals are set correctly and communicated clearly to participants.Partner with People & Culture/Sales Systems / IT to develop and maintain tools to design, report, and analyze goals accurately and in a timely manner.FacilitationLead the annual rollout of goal‑setting tools, incentive plan and business considerations to all GEOs and properties globally.Conduct quarterly meetings with the field to support approved goal adjustments due to business changes, open positions, construction/refresh, or new acquisitions.Prepare and distribute tracking and analysis reports quarterly to the Senior Leadership Team and Incentive Committee.What You'll Need5+ years of experience in sales compensation, sales operations, or sales reward and recognition programs, ideally in a multi‑site or global environment.Strong Excel skills, including building models, using advanced formulas, and performing scenario analysis.Solid finance knowledge and strong business acumen, with the ability to link incentive design to P&L impact and organizational strategy.Analytical thinker with the ability to gather, interpret, and translate complex data into clear insights and recommendations.Excellent process and project management skills, with a track record of delivering multiple projects with concurrent deadlines.Demonstrated ability to act as a change agent.Identify, communicate with, and influence key stakeholders.Drive adoption of new programs, tools, and processes.Proven ability to generate trust and confidence at all levels of the organization, including senior and executive leadership.Strong collaboration skills with the ability to bring together diverse work teams to achieve shared goals.Excellent written and verbal communication skills, with the ability to present complex information in a concise, well‑organized way.Well organized, detail‑oriented, and comfortable operating with a mix of strategic design and hands‑on execution.Cultural sensitivity and experience working with diverse global teams and environments.Experience with sales performance management, incentive, or BI/reporting tools is an asset.Role may have additional responsibilities not outlined; job description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on business needs, and additional tasks or projects may be assigned as required.This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job could be based in Canada or the US and legal ability to work in both is required.Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics. Candidates must be legally authorized to work in the country where the position is based.About Us:We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.What will your work environment be like?At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memoriesPURSUIT PERKSJoin an inclusive, global team and make life-long connectionsEnjoy free access to Pursuit attractions and 50% off for friendsGet discounts on hotel stays, dining, and retailAccess subsidized mental health and wellness resourcesEqual Employment Opportunities InformationPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
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