Support analyst Jobs in Banff, AB

What will be your daily

pursuit?

The Senior Application Manager for Lodging is responsible for analyzing, designing, implementing, and maintaining software applications within the organization for our lodging business segment (Alaska Collection, Banff Jasper Collection and Glacier Park Collection).They will collaborate with various departments to understand their software needs, exploit functionality, troubleshoot issues, and provide technical support. Additionally, they evaluate existing applications, recommend improvements, partner with solution providers, and ensure compliance with organizational policies and industry regulations.

What will your compensation be?

The salary range for this role is $115,000/year to $135,000/year. This role is eligible for a yearly 10% bonus. Pursuit offers a full suite of benefits, including discounts at our hotels, restaurants, and attractions, flexible time off, and a 401k contribution matching plan. If in Canada, there is an RRSP program. This role can be based in Denver, Calgary or Banff.

What will you do in this job?

• Analysis and Design: Analyze business requirements and collaborate with stakeholders to design software solutions that meet organizational needs. Collaborate with respective applications managers on solutioning around packaging of lodging bookings with Attractions and Transportations. Analyze current lodging systems and processes to identify areas for improvement. Develop and implement technological solutions to enhance operational efficiency. Ensure all lodging systems integrate seamlessly with other IT systems in the organization.
• Implementation: Lead IT projects related to lodging, including system upgrades and new implementations. Coordinate with cross-functional teams to ensure timely and successful project delivery. Develop project plans, timelines, and budgets.
• Testing: Develop and execute test plans to ensure the quality and functionality of software applications. Troubleshoot and resolve any issues that arise during testing.
• Maintenance and Support: Provide ongoing support and maintenance for software applications, including troubleshooting user issues, resolving technical problems, and implementing updates and patches.
• Documentation: Create and maintain documentation, including user manuals, technical specifications, and system diagrams, to support software applications and facilitate knowledge sharing.
• Training: Provide training and support to end-users to ensure they can effectively utilize software applications and maximize productivity.
• Evaluation and Improvement: Evaluate existing applications to identify areas for improvement, such as performance optimization, usability enhancements, and security enhancements. Make recommendations and implement changes as necessary.
• Compliance: Ensure that software applications comply with organizational policies, industry regulations, and best practices for data security, privacy, and accessibility.

What skills and experience do you need for this job?

Ideal Experience

• Bachelor's degree in Information Technology, Computer Science, Hospitality Management, or a related field.
• Minimum of 3-5 years of experience in an IT role within the lodging or hospitality industry.
• Proven experience in system analysis, data management, and project management.
• Certification in relevant technologies or methodologies (e.g., ITIL, Agile, PMP) a plus.
• Experience with property management systems (Maestro, Oracle Opera, Mews, Cloudbeds, etc.) and the hospitality industry required.

Critical Competencies for Success

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with a focus on accuracy and quality.
• Familiarity with project management methodologies and tools.

What will your work environment be like?

At Pursuit, our office is more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Las Vegas, and Chicago.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!