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Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services.
Work with Architects to deliver solutions and deploy new capabilities in customer environments.
Analyse and eliminate top issues impacting customer experience.
Build automation to solve customer problems and develop scripts to automate troubleshooting and diagnostics activities.
Create documentation (SOP's & TSG's) to help L1 / L2 teams to support operations.
Work on critical, highly complex customer scenarios that span across multiple Azure services.
Act as a technical escalation point within the team.
Work with the architecture team on process improvement and strategic initiatives.
Requirements :
Have knowledge of Azure SQL and Managed SQL Instance.
Hands-on experience in configuring, managing and troubleshooting Windows Cluster, SQL FCI Cluster, SQL Always On Availability Group Cluster.
Hands-on experience in configuring and managing database activities such as backup / restore databases, creating SQL accounts, creating SQL agent jobs and setting up database replications.
Microsoft certification (Azure / Database) is an advantage.
Sound troubleshooting skills, analytical thinking, pro-active mindset, able to work both independently and as part of a cross-functional team.
Able to work with minimum supervision.
Passionate about service delivery and End-user experience.