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Software testing • moncton nb
Pre-Assessment Agent – Automotive Software Support
HCLTechCity of Moncton, NB, CAsoftware developer
Admiral Investigations Atlantic Inc.Dieppe, NB, CASoftware Engineer 2
360insightsMoncton, New Brunswick- New!
Software Engineer - OpenStack
CanonicalCity of Moncton, NB, CA- Promoted
Software Engineer - Integration
Targeted TalentMoncton, NB, CanadaSenior Java Engineer
SuperAnnotateDieppe, New Brunswick, CABackend Software Engineer
Brightstar LotteryCity of Moncton, NB, CASoftware QA Analyst
Four Eyes FinancialCity of Moncton, NB, CAData Entry Clerk (Remote) - Paid Product Testing Survey Taker
ApexFocusGroupMoncton, NB, CAOnline Product Testing - $25-$45 per hour
OCPAMoncton, New Brunswick, CAENGINEERING MANAGER
Bemsiq ABMoncton, New Brunswick, CanadaSpeaker Close Captioner (French Services)
CBC / Radio-CanadaMoncton, New Brunswick, Canada- Promoted
Commissioning Technologist
Rising Edge GroupMoncton, NB, CanadaSummer Student – Agile Software Development & QA
Atlantic LotteryMoncton, New Brunswick, CanadaSenior Java-Angular Fullstack Developer
CGIMonctonGen Ledger Accounting Spec
CB CanadaMoncton, New Brunswick, CanadaQuality Assurance Analyst
SplashdotMoncton, NB, CASoftware Applications Engineer
IGTCity of Moncton, NB, CA- Promoted
Manager Quality Assurance
Bluberi Gaming Canada IncDieppe, NB, Canada- Maple Ridge, BC (from $ 104,250 to $ 208,900 year)
- Saint John, NB (from $ 150,539 to $ 155,964 year)
- Halton Hills, ON (from $ 85,069 to $ 155,842 year)
- North York, ON (from $ 59,719 to $ 155,768 year)
- East York, ON (from $ 59,719 to $ 155,768 year)
- Montreal-Est, QC (from $ 80,000 to $ 155,759 year)
- Montreal, QC (from $ 80,000 to $ 155,759 year)
- Montreal-Ouest, QC (from $ 80,000 to $ 155,759 year)
- Fort St. John, BC (from $ 87,750 to $ 155,713 year)
- High Level, AB (from $ 99,450 to $ 155,678 year)
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Pre-Assessment Agent – Automotive Software Support
HCLTechCity of Moncton, NB, CA- Full-time
Pre-Assessment Agent – Automotive Software Support
This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CA$32.00 / hr - CA$32.00 / hr
Direct message the job poster from HCLTech
About the Role
As a Pre-Assessment Agent for Automotive Software Product Support, you will play a critical role in assisting dealerships with diagnostic software and hardware issues related to vehicle modules and systems. You will provide initial responses, troubleshoot issues, and ensure timely resolutions while maintaining compliance with company standards.
Key Responsibilities
- Monitor transactions, review reports, and assist dealerships with diagnostic software / hardware issues.
- Provide initial acknowledgment and solutions to dealers and technicians via phone, email, and GTAC system.
- Handle inquiries ranging from simple to complex with accuracy and efficiency.
- Validate Technical Service Requests (TSRs) and historical data in client systems.
- Escalate unresolved issues promptly and professionally to Level 2 Agents or relevant departments (Engineering, Quality, OTA, Customer Service).
- Ensure compliance with company policies and SLA targets.
- Learn and process all in-scope software systems and related hardware.
- Maintain proactive communication and seamless issue closure for technicians.
Required Qualifications
Key Skills
Seniority level
Not Applicable
Employment type
Full-time
Job function
Industries
Computer and Network Security, IT Services and IT Consulting, and Automation Machinery Manufacturing
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