Service manager Jobs in Waterloo, ON

Reporting to the Manager, Advisor Marketing Operations, the Bilingual Marketing Coordinator delivers superior customer service to advisor inquiries. This role requires excellent communication and customer service skills, proven time-management abilities, and the capacity to thrive in a team environment. The ideal candidate will be self-confident, highly organized, and comfortable working in a fast-paced setting with diverse responsibilities and demands. The Advisor Sales and Marketing Support (ASMS) team delivers customized marketing initiatives at various levels, and this role is key to ensuring efficient operations and effective advisor support.

Position : Bilingual Marketing Coordinator, Advisor Operations

Location : Waterloo, (open to Toronto, Montreal)

Advantages

Work for a recognized financial company

Competitive pay rate

Access to Randstad benefit discount

Responsibilities

• Provide elevated tier-one service in English and French via inbox management, addressing advisor inquiries with accuracy and meeting service standards.
• Participate in Wrike triage meetings and answer inquiries through the platform.
• Proactively problem-solve and find solutions to advisor concerns.
• Triage and complete advisor requests within Wrike.
• Generate monthly reports on inquiry volume and types.
• Manage and improve team 'canned' responses and best practices. Maintain the ASMS knowledge base.
• Support Hearsay onboarding and offboarding processes.
• Update advisor profile data and ensure data accuracy in the On Request Printing system.
• Support email communications to French advisors.
• Manage contact lists for business partners and relevant advisor contacts.
• Handle operational administrative tasks, project management, and support colleagues.
• Perform other related activities to support the ASMS team as needed.

Qualifications

Summary

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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.