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Title: IT Operations Specialist
Department: Information Technology
Location: 6300 Steeles Ave West, Woodbridge
Total Potential Compensation: $65,000 - $85,000
Position Summary:
As an IT Operations Specialist you will be responsible for monitoring Batch process, System and applications, escalating incidents to next level support as necessary, service requests and problems.
Duties and Responsibilities:
Monitor real-time and batch related process execution to ensure processes are completed within established timelines
Proactively monitor system performance and anticipate operational improvements to ensure smooth and consistent business outcomes
Participate in manual verification of business processes outcomes where automation opportunities exist while working with the Monitoring team to address gaps
Provide initial triage, investigation and resolution of incidents. This may include deploying automated code to production, automated recovery scripts and runbook execution
Ensure all incidents are properly reported, addressed, updated and closed in accordance with predetermined Service Levels, Incident and Problem Management processes
Coordinate internal 407 IT teams to address systems related issues in an efficient and collaborative manner
Manage communications with third party support vendors including working with their Service Desks, coordinating technician conference calls and creating, updating and monitoring incident and request records in their IT Service Management tools
Create and distribute operational reporting to provide operational transparency
Available to work 12hr shift within a continental rotation in 24x7 environment with a hybrid support model
Qualifications:
3+ years practical experience with Operations and Monitoring practices
2+ years working experience with ServiceNow or comparable IT Service Management toolsets
2+ years practical experience using batch scheduling tools such as IBM Workload Scheduler (IWS)
Bachelor’s degree in Computer Science, Computer Engineering or equivalent training and experience
Salesforce experience an asset
SAP experience an asset
Experience with the incident and problem management lifecycles
Familiar with operational monitoring technologies and trends
Familiar with Knowledge Centered Service principles
We are actively seeking to fill this role as it is a current vacancy.
About 407 ETR
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
Cintra Global S.E., a subsidiary of Ferrovial S.A. (48.29%)
Canada Pension Plan Investment Board (CPP Investments) and other institutional investors with non-controlling interests (44.20%)
Public Sector Pension Investment Board (PSP Investments) (7.51%)
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