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Quality supervisor Jobs in Kitchener, ON

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Quality supervisor • kitchener on

Last updated: 3 days ago

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more

 • Promoted

FOH supervisor

MoxiesKitchener, ON, CA
Full-time

Are you a highly skilled and motivated individual looking for an immediate opportunity in the Food & Beverage industry? Do you thrive in a dynamic and fast-paced environment?.As Supervisor, you wil... Show more

Quality Systems Coop Student

KenvueBreslau, Ontario, Canada
Full-time

Kenvue is currently recruiting for a:.Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® ... Show more

Manufacturing Supervisor (Afternoon Shift)

Teledyne Digital Imaging, Inc.ON,Waterloo,Canada
Full-time

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc.CMOS and CCD image sensors and modular ... Show more

Audit Quality Risk Management Senior Manager

RSMKitchener
Full-time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their ful... Show more

Quality Assurance Analyst

Intellijoint SurgicalKitchener, ON, Canada
Full-time

Reporting to the Quality and Regulatory Affairs Manager, the.Quality Management System (QMS) processes, support entry into new international markets, and work closely with internal and external par... Show more

Supervisor - Security

AFIMAC CanadaKitchener, Ontario, CA
Full-time

AFIMAC Canada is seeking experienced Supervisors for upcoming assignments related to labour disruptions, organized protests and man made crisis/disasters.This position will require you to work 12 h... Show more

Quality Manager

Stoakley-Stewart ConsultantsKitchener, ON
Full-time

This industry-leading organization, seeking a Quality Manager, is dedicated to delivering high-quality products and services to their clients worldwide.Their commitment to excellence and continuous... Show more

Infusion Nurse (Casual) – Kitchener, ON

MCKESSONKITCHENER, Ontario, Canada
Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl... Show more

 • Promoted

Retail Store Supervisor

Savers / Value VillageWaterloo, ON, CA
Full-time

Job Title: Retail Store Supervisor .Applications are accepted on an ongoing basis to fill new positions and openings as they become available.As one of the largest for-profit thrift operators in th... Show more

Retail Store Supervisor

SaversWaterloo, ON
Full-time

Job Title: Retail Store Supervisor.Applications are accepted on an ongoing basis to fill new positions and openings as they become available.As one of the largest for-profit thrift operators in the... Show more

Senior Specialist, Quality Assurance, Claims

DefinityWaterloo, ONT, Canada
Full-time +1

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Back-of-House Supervisor

Jack Astor'sKitchener, ON, CA
Full-time

Back-of-House Supervisor – Jack Astor’s (Service Inspired Restaurants).At Jack Astor’s it’s all about personality, yes, we’re all about a.Yep, our teams are more than our co-workers, they’re our.Wh... Show more

Banquet Supervisor

GolfNorth Properties Inc.Rebel Creek Golf Club, Canada
Full-time

The purpose of a Banquet Supervisor is to oversee the planning, organization, and execution of banquets and other events.The Banquet Supervisor is responsible for ensuring that all guests&nbsp... Show more

Software Quality Analyst

Brock SolutionsKitchener
Full-time

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based indu... Show more

Retail Store Supervisor

SaversKitchener, ON
Full-time

Job Title: Retail Store Supervisor.Applications are accepted on an ongoing basis to fill new positions and openings as they become available.As one of the largest for-profit thrift operators in the... Show more

Archaeology Field Supervisor

StantecWaterloo, ON
Full-time

Grounded in safety, quality, and ethics, our experts lead their fields and guide our work with rigour, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties aro... Show more

Data Quality Engineer - ETL, Data testing, GCP, BigQuery

Astra North Infoteck Inc.Kitchener, ON, ca
Full-time
Quick Apply

Role: Data Quality Engineer - ETL, Data testing, GCP, BigQuery.Primary Skills: ETL Testing, Data Testing, GCP Cloud, BigQuery.Data Testing / Data Quality Engineering.Strong experience with ETL... Show more

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Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
3 days ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

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