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Quality supervisor Jobs in Kitchener, ON

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Quality supervisor • kitchener on

Last updated: 1 day ago

Customer Service Representative

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

As a Customer Relations Associate, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expe...Show more

 • Promoted

Chick-fil-A Kitchener Operations Supervisor

Chick-fil-AKitchener, ON
Full-time

Chick-fil-A Kitchener is an independently owned and operated quick service restaurant looking for incredible team members who have a heart to make a difference in the lives of our guests.We sell am...Show more

Culinary Supervisor

MoxiesKitchener, ON, CA
Full-time

Are you passionate about creating delicious dishes in a fast-paced kitchen environment? Do you thrive in a dynamic team setting where your culinary skills can shine?.If you are a highly skilled and...Show more

Quality Systems Coop Student

KenvueBreslau, Ontario, Canada
Full-time

Kenvue is currently recruiting for a:.Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® ...Show more

Manufacturing Supervisor (Afternoon Shift)

Teledyne Digital Imaging, Inc.ON,Waterloo,Canada
Full-time

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc.CMOS and CCD image sensors and modular ...Show more

Audit Quality Risk Management Senior Manager

RSMKitchener
Full-time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their ful...Show more

Quality Assurance Analyst

Intellijoint SurgicalKitchener, ON, Canada
Full-time

Reporting to the Quality and Regulatory Affairs Manager, the.Quality Management System (QMS) processes, support entry into new international markets, and work closely with internal and external par...Show more

Supervisor - Security

AFIMAC CanadaKitchener, Ontario, CA
Full-time

AFIMAC Canada is seeking experienced Supervisors for upcoming assignments related to labour disruptions, organized protests and man made crisis/disasters.This position will require you to work 12 h...Show more

Supervisor, GB Operations

ManulifeKitchener, Ontario
Full-time

The Group Benefits Operations team is currently seeking a Supervisor to join their team.The successful candidate will be a highly motivated, influential, and passionate professional, committed to b...Show more

Quality Manager

Stoakley-Stewart ConsultantsKitchener, ON
Full-time

This industry-leading organization, seeking a Quality Manager, is dedicated to delivering high-quality products and services to their clients worldwide.Their commitment to excellence and continuous...Show more

Banquet Supervisor

GolfNorth Properties Inc.Petersburg, Ontario, Canada, Canada
Full-time

The purpose of a Banquet Supervisor is to oversee the planning, organization, and execution of banquets and other events.The Banquet Supervisor is responsible for ensuring that all guests have a me...Show more

Night Cleaning Supervisor

BGISKitchener, ON, Canada
Full-time

BGIS SCS is a leading provider of customized facility management and real estate services.With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the ser...Show more

Retail Store Supervisor

Savers / Value VillageWaterloo, ON, CA
Full-time

Job Title: Retail Store Supervisor .Applications are accepted on an ongoing basis to fill new positions and openings as they become available.As one of the largest for-profit thrift operators in th...Show more

Back-of-House Supervisor

Jack Astor'sKitchener, ON, CA
Full-time

Back-of-House Supervisor – Jack Astor’s (Service Inspired Restaurants).At Jack Astor’s it’s all about personality, yes, we’re all about a.Yep, our teams are more than our co-workers, they’re our.Wh...Show more

Software Quality Analyst

Brock SolutionsKitchener
Full-time

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based indu...Show more

Retail Store Supervisor

SaversKitchener, ON
Full-time

Job Title: Retail Store Supervisor.Applications are accepted on an ongoing basis to fill new positions and openings as they become available.As one of the largest for-profit thrift operators in the...Show more

Archaeology Field Supervisor

StantecWaterloo, ON
Full-time

Grounded in safety, quality, and ethics, our experts lead their fields and guide our work with rigour, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties aro...Show more

Data Quality Engineer - ETL, Data testing, GCP, BigQuery

Astra North Infoteck Inc.Kitchener, ON, ca
Full-time
Quick Apply

Role: Data Quality Engineer - ETL, Data testing, GCP, BigQuery.Primary Skills: ETL Testing, Data Testing, GCP Cloud, BigQuery.Data Testing / Data Quality Engineering.Strong experience with ETL and ...Show more

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Customer Service Representative

Customer Service Representative

Hinduja Global SolutionsWaterloo, Ontario, Canada
1 day ago
Job type
  • Full-time
Job description
As a Customer Relations Associate, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!

So, what does a day in life of a Customer Care Representative look like?

  • Communicate with customers through inbound calls and chat and field queries.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customer's needs
  • Take a consultative approach with customers who are experiencing problems by owning the issue and its resolution
  • Use multiple computer systems to research products, services, common problems and solutions offered
  • Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
What we are looking for

So what really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, empathetic, energetic, bold and want to work in a customer-centric role with an amazing opportunity to make an impact on people's lives, you'll love this opportunity!
Requirements

  • You're at least 18 years of age
  • You must be physically living in and able to work in the Waterloo, Ontario office.
  • You can work between the hours of 6 AM and 10 PM EST, but have flexibility as business needs may change
  • You have Social Media experience
  • You have at least 6 months of customer service experience and you understand the value of coaching/feedback
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent English communication skills, both oral and written
  • You're comfortable working from home and have a suitable space with a hard-wired internet connection

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

You will be required to pass pre-employment tests and an interview.

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.