Quality supervisor Jobs in Kitchener, ON

Within the Insurance Technology team, our Promises Delivered Value Stream is modernizing advisor- and client-facing platforms and technologies to provide customers and business partners with secure, dynamic, and efficient applications. We are looking for a Quality Engineer who is curious about emerging technologies, comfortable working with legacy systems, and motivated to find creative solutions to complex problems.

You will bring your ideas, perspective, and technical experience to the development of new features and digital solutions. You will have an active voice in a collaborative and supportive team where we get work done together, take ownership, and share accountability for quality outcomes.

Position Responsibilities:

• Review and translate requirements, specifications, and technical design documents, providing meaningful and timely feedback to product and development teams.
• Create, maintain, and execute automated regression and performance test scripts using tools such as Selenium, Xray, Postman, and JMeter.
• Use AI-enabled tools and practices to support test planning, test design, defect analysis, test automation, and quality documentation, while validating outputs for accuracy, compliance, quality standards, and alignment with business objectives.
• Analyze automation results, investigate failures, and communicate findings clearly to relevant partners.
• Design detailed, comprehensive, and traceable test plans and test cases.
• Perform manual functional and regression testing when automation is not appropriate or practical.
• Define and monitor key performance indicators for product quality and reporting.
• Track quality assurance metrics, including defect density, defect frequency, and first-time pass rate.
• Stay current with testing tools, software, frameworks, and quality engineering practices.
• Promote quality-focused methodologies throughout the software development lifecycle.
• Identify quality assurance process bottlenecks and design practical improvements.
• Maintain and communicate new or revised quality standards and technical changes.
• Prepare and deliver formal quality audit reports.

Required Qualifications:

• 3+ years of experience in Software Quality Assurance, including advanced experience with test automation.
• Experience developing comprehensive test plans and test cases.
• Hands-on experience with testing and automation tools such as Selenium, Cucumber, Xray, and Jira.
• Solid knowledge of testing approaches, including UI testing, automated testing, and behavior-driven development/testing.
• Ability to identify quality engineering best practices and determine where to apply them, including risk-based testing.
• Familiarity with black-box and white-box testing practices.
• A collaborative approach and willingness to coach colleagues, participate in code reviews, and share knowledge, skills, and methods.

Preferred Qualifications:

• Experience applying AI-assisted techniques to test analysis, test design, defect investigation, test automation development, and quality documentation.
• A learning mindset and the ability to apply insights from both successes and setbacks.
• Strong organizational and problem-solving skills, with the ability to work through differing perspectives constructively.
• Clear verbal and written communication skills, including the ability to explain technical vision, options, and outcomes to varied audiences.
• Interest in experimenting with emerging technologies and assessing their potential impact.
• Experience supporting testing deliverables for complex enterprise implementations.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .