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Qa analyst Jobs in Hamilton, ON

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Qa analyst • hamilton on

Last updated: 9 hours ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show more

Structural Engineer

Landmark Structures CoBurlington, ON
Full-time

Landmark is a leading provider of engineering, construction, and asset management services for storage solutions in the water, wastewater, power, and industrial markets.We operate throughout North ...Show more

Collections Analyst

Randstad CanadaBurlington, Ontario, CA
Permanent
Quick Apply

Are you a talented Collections Analyst ready for a new challenge? Our client seeking a skilled professional to play a key role in their finance team, with a focus on Collections, Customer Service a...Show more

FSQA Process Leader

Maple Leaf FoodsHamilton, ON, Canada
Part-time

The FSQA Process Leader role at the Heritage facility will be responsible for ensuring compliance to food safety and quality systems within their assigned area (e.Formulation/Stuffing, Slicing/Pack...Show more

Project Manager-Nuclear

QA Consultants Inc.burlington, ontario, Canada
Full-time

Project Manager (Nuclear Industry) – Contract.ALTEN is a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services.With a presence in more than 30 count...Show more

Quality Engineer - Final Product Inspection

Universal Precision TechnologyStoney Creek, ON
Full-time

Responsibilities / Job duties: .Conduct comprehensive quality inspections of raw materials, in-process components, and finished products using precision measurement tools such as calipers.Perform d...Show more

Factory Quality Technician

Nespresso Deutschland GmbHBurlington, de
Full-time

And a career that empowers you to grow.At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers.With a rich portfolio of beloved brands, including DiGiorno,...Show more

Senior Financial Analyst

Vaco by HighspringBurlington, ON, CA
Permanent

Our client is a social service agency.They are looking for a Senior Financial Analyst to join their team!.Hybrid work arrangement (1-2 days in office) with strong work life balance and flexible cul...Show more

 • Promoted

HRIS Analyst

ottobockBurlington, CA
Remote
Full-time

For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement.We do this through the developme...Show more

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Senior Full Stack Developer

Trevor Frances RecruitmentHamilton, Ontario, .CA
Full-time
Quick Apply

Trevor Frances Recruitment is supporting a client in the search for a Senior Full Stack Developer.This role is suited for an experienced developer who brings strong technical expertise across both ...Show more

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Business Solutions Advisor (Brantford, ON)

GrandBridge Energy IncAncaster, Ontario
Full-time

GrandBridge Corporation is an investment holding company dedicated to driving growth and innovation through our fully owned subsidiaries, GrandBridge Energy Inc.NetOptiks, the fibre division of Gra...Show more

Director of FP&A and Treasury ( Contract)

Elby Professional Recruitment IncBurlington, ON, CA
Temporary
Quick Apply

Our client is a large and rapidly growing international manufacturing organization, and they are seeking an.Interim Director, FP&A & Treasury.This is an exciting opportunity for a seasoned finance ...Show more

Junior QA Engineer

Evertz Microsystems LimitedBurlington, ON, ON, CA
Full-time
Quick Apply

The QA Engineer will maintain and execute the QA test suite, ensuring all releases meet customer standards and specifications.This role includes validating bug fixes with developers, performing pee...Show more

Intern - Sales Support Analyst

Laurentian BankBurlington, Ontario, Canada
Full-time

Founded in Montreal in 1846, Laurentian Bank is committed to serving its customers and fostering deep relationships with specialized groups.Laurentian Bank runs operations across Canada – primarily...Show more

Klaviyo Marketing Specialist

Sweat Pants AgencyHamilton, ON, CA
Remote
Full-time
Quick Apply

This role is perfect for someone who is highly organized, detail-oriented, and wants to deepen their skills in email marketing strategy over time.You will help keep projects moving, support client ...Show more

QA Analyst

L3Harris TechnologiesWaterdown, Ontario
Full-time

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...Show more

Purchasing Manager

TreowGroup RecruitmentHamilton, ON, Canada
Full-time

TreowGroup Recruitment partners with small to mid-sized food and beverage manufacturers across Ontario.We are currently building a network of experienced .Purchasing and Procurement professionals.I...Show more

QA Receiver

Radwell InternationalStoney Creek, ON, CA
Full-time

The QA Receiving Associate is primarily responsible for the accurate processing, receipt, and web listing of all products, large and small, on incoming purchase orders and blind bids.Processing and...Show more

 • New!

North America Growth Business Analyst

StantecHamilton, ON
Full-time +1

Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ...Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development