Public administration Jobs in Welland, ON

About the City of Welland

At the City of Welland, we're continuously rewriting our story. Not because we don't know where we're going, but because we are constantly reaching for new heights, engaging in new approaches, and pursuing what many believe to be unattainable or too ambitious. We're not satisfied with the status quo, and we're certainly not satisfied with doing things a certain way simply because that's how they were done in the past.

We expect our population to increase to over 80,000 in the next 20 years, and serving a diverse, growing community requires strategic thinkers, norm breakers, and passionate civil servants. In Niagara, Welland's growth leads every other municipality, and the City is becoming the region's heartbeat.

So, we invite you to author your chapter and contribute to the overall body of work the City of Welland is creating. At the City of Welland, your ideas are nurtured, your input is invited, a healthy work-life balance is available, and most importantly, your voice will make a difference.

About the Position

Under the direction of the Administrative Supervisor, Planning and Building the By-Law Clerk is responsible for providing front line customer service, clerical and administrative support for the Planning and Development Services Department.

Duties & Responsibilities

The duties listed are not meant to provide a description of each and every job performed but only those which represent the core functions of the job.

-Provide front line customer service at the Planning and Development services reception desk, by responding to general inquiries in person, by phone and email, directing to appropriate personnel when required.
-Compile and distribute general correspondence, including various forms, reports and communication to residents, internal departments, and external agencies.
-Receive, review and process applications for business licenses, encroachment agreements and rebate programs. -Obtain appropriate fees, prepare receipts, maintain database(s), process damage deposits/rebate refunds and answer inquiries.
-Review and maintain the By-law Enforcement section of the City’s website by providing updated information to the Information Services Division.
-Communicate with potential business license, encroachment agreements and rebate program applicants by answering questions and provide support throughout the application process.
-Process business license applications and parking permits and circulate to various departments, contact permit and license applicants when a permit is ready, and confirm all documentation is in order.
-Maintain records for By-law Enforcement complaints in the electronic database by updating the database with incoming phone calls, emails, letters, etc.
-Process all paperwork for By-law Enforcement Officer(s), create compliance letters and notices, and prepare orders for Officer signatures, when required.
-Communicate to the SPCA regarding all complaints and inquires related to Animal Control.
-Perform general office duties including distributing daily mail, scheduling officer appointments and preparing vouchers as required.
-Responsible for answering questions/disputes related to notices issued for administrative penalties.
-Perform all duties related to parking infraction notices and parking administrative monetary penalties (AMPs) including but not limited to preparing notices and court documents; filing; balancing and recording payments; recording and processing information.
-Collect, verify and prepare bi-weekly payroll ensuring accuracy and completeness.
Provide back-up to the Customer Service Clerk – Planning and Permit Application Clerk – Building, as required.
Perform other duties as assigned.

What you need to Succeed...

-Two (2) year College Diploma in Office Administration, or similar field.
-Two (2) years’ experience in an administration role within an office environment.
-Two (2) years’ experience in a Customer Service role.
-Knowledge of the Municipal Act, the Planning Act, the Building Code Act and Municipal Bylaws is an asset.
-Municipal Law Enforcement Officers’ Association of Ontario Certification and/or Municipal Law Courses is an asset.
-Expertise in a variety of computer applications, including Microsoft Office Suite, database management and other related office software.
-Strong organizational and analytical skills including the ability to multi-task.
-Strong written and verbal communication skills with the ability to provide excellent customer service, in person and over the phone.

Salary and Benefit Information

The hourly wage range for this full-time, unionized position is $33.08 – $34.79 (2024 rates)

Why Choose Welland?

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How to Apply

Submit a current application which includes a current cover letter and resume.