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Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
A Strategic Role at the Heart of Logistic
Responsibilities
1)Requestfollow-up (maintenance & installations) in ZIP
Document,prioritize, and follow up on maintenance andequipmentinstallationrequestsin ZIP,fromopeningtoclosure.
Ensurerequestsincludeallrequiredinformation (description,urgency, site,constraints, photos/plans, etc.).
Maintainrigoroustraceability(statuses, dates,comments,attachments, and exchangehistory).
Whenpurchasingisrequired,providecompletetechnical/operationalinformation toProcurement/Purchasingandtracktherequeststatusin ZIP.POissuance/management,purchasingactivities, and ETAownershipremainunderProcurementgovernance.
Follow upwithstakeholders toensuretimelines are met and fileskeepmovingforward.
2) Supplier coordination (maintenanceonly)
Contact vendors (maintenance and repair)in accordance withEngineering team recommendations and in compliance with approved vendor lists and Procurement processes.
Gather informationsuchas indicativepricing, lead times, andavailability, and/orrequestquoteswhenrequiredto support thetechnicaldecision-makingprocess, in collaborationwiththemaintenanceelectromechanicandProcurement/Purchasing.Vendornegotiation, finalselection, andpurchasingtermsfallunderProcurement’sresponsibility,basedonrequirementsprovidedby Engineering.
Ensurerequestsarehandledwiththe rightsuppliers, in accordancewithinternalpractices (approvedsuppliers,termsand conditions, and arrangements).
Follow upoperationallyon confirmations,deliveries/receipts, andplannedinterventions,coordinatingwithProcurement/Purchasingforanypurchasing/PO/ETA-relatedactivities.
3) Planning and communicationwithstations
Notifystations of suppliervisits/interventions andcoordinatetimewindowsat themostoperationallyappropriatemoment.
Reduceoperationalimpacts byproposingplanning options (off-peakwindows,groupinginterventions, etc.).
4) Proactive management ofrisksandunplanneddelays
Identifyandescalateunplanneddelaysquickly(supplierdelays,stockouts,accessconstraints, scope changes).
Explore alternative solutions (backup supplier,rescheduling, partialorder,expeditedshipping, etc.)withthe Engineeringteam, asneeded.
Keepan up-to-datelistofblockersand follow upuntilresolution.
5)Internalcoordination for sitereadiness
Coordinatewithinternalteamswhenrequiredtopreparesites (e.g.,electricalinstallation,safetyprerequisites, IT/network).
Ensureprerequisitesare metpriorto the intervention (powersupply,space,access,teamavailability).
Facilitatecommunicationamongteamstoensuresmoothexecution.
6) Administrative support, compliance, andcontinuousimprovement
Support documentmanagement :quotes,technicaldocumentation, confirmations, intervention reports, proof ofreceipt,invoices(per process).Purchaseorders(POs) areissuedandmanagedbyProcurement/Purchasing.
Producebasictrackingandindicators(statuses, lead times, volumes,suppliers, causes ofdelays) and proposeimprovementopportunities.
Contributetostandardizingpractices,updatingprocedures, andoptimizingthe maintenancerequestand newequipmentpurchasingflow.
Qualifications
Collegediplomain administration,logistics/procurement,industrialmanagement, office administration, orequivalentexperience.
Relevantexperienceof 3 to 5yearsin coordination,operationalfollow-up, maintenance,procurement, or supplier management (preferred).
Excellentorganizationalskills,prioritization, follow-up discipline, and administrativerigor.
Strongeasewithdigitaltools: MS Office (Excel, Outlook, Teams) andabilitytoquicklylearna newtool(e.g., ZIP).
Intermediate Excel required: ability to manage maintenance trackers, create pivot tables, and generate KPIs related to breakdowns, downtime, and PMcompliance.
BilingualFrench/English (spokenandwritten) forpotentialinteractionswithsuppliersandteamsnationwide.
Abilitytoworkautonomouslywithgoodjudgmentand astronginternalcustomerservicemindsetinahigh-volumerequestenvironment.
Why Join Us?
At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:
On-site gym with a personal trainer
Employer-provided lunch of your choice
Comprehensive group insurance
Group RRSP plan
Care & Well‑Being Activities
Partial reimbursement for public transportation
Employee Assistance Program
…and much more.
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.
We embrace diversity, ensure equity, and foster a true sense of belonging.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
