Lead end-to-end delivery of a Dynamics 365 CRM implementation
Manage multiple system integrators and technology partners
Own program governance, timelines, risks, and deliverables
Ensure quality and alignment across business and technical teams
Provide clear updates to leadership and drive accountability
What you must have:
Proven experience delivering Dynamics 365 CRM implementations
Hands-on CRM + CDP integration experience (e.g., BlueConic, Tealium, Segment, Adobe RT-CDP)
Strong knowledge of data modeling, APIs, ETL pipelines, and integration architecture
Experience leading large-scale enterprise programs with multiple vendors
Solid understanding of Agile, Scrum, and hybrid delivery models
French required (resumes must be in French)
Nice to have:
Background in marketing/CRM ecosystems
Experience managing complex digital transformation initiatives
Soft Skills
Strong leadership and stakeholder management
Proactive, solutions-oriented mindset
Clear, confident communicator
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Senior Program Manager • Montreal, Quebec
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