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Product support specialist Jobs in Burlington, ON

Last updated: 2 days ago
Product Support Specialist

Product Support Specialist

ClubRunnerOntario, Canada
ClubRunner is the award-winning provider of membership software for non-profit service clubs and associations.Our product encompasses a diverse range of solutions, including membership management, ...Show moreLast updated: 30+ days ago
Website Support Specialist (Bilingual)

Website Support Specialist (Bilingual)

Audi REDON, CA
Quick Apply
About Audi RED Welcome to Audi RED, a new and exciting opportunity to change the way partners work together.Audi RED is an organization founded on a true partnership between BIMM Management G...Show moreLast updated: 15 days ago
  • Promoted
Digital Product and Workplace Specialist

Digital Product and Workplace Specialist

InsideHigherEdBurlington, Ontario, Canada
CA$102,147.00 yearly
Full-time
Digital Product and Workplace Specialist.University of Toronto Mississauga (UTM).The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in ...Show moreLast updated: 5 days ago
(Remote) Support Specialist

(Remote) Support Specialist

N. Harris Computer Corporation - CADOntario, Canada
CA$19.79–CA$22.91 hourly
Remote
Full-time
Join a Harris' division, the SilverBlaze team, and be part of an exciting, rapidly growing, international software development organization specializing in Customer Web Portals for the Utilities in...Show moreLast updated: 30+ days ago
Innovation and Product Development Specialist - Cheese

Innovation and Product Development Specialist - Cheese

AgropurOntario Woodstock, CAN
CA$23.45 hourly
Full-time
Quick Apply
The Innovation and Product Development Senior Specialist is the technical leader and will be required to get hands on our plant and conversion activities at the Woodstock site.Competitive compensat...Show moreLast updated: 30+ days ago
Sr Product Specialist, Personal Lines

Sr Product Specialist, Personal Lines

Co-operatorsBurlington, ON, CA
Full-time
Employment Type : Temporary Full-Time (10 months).Language : English is required, French is an asset.We are a leading Canadian financial services co-operative committed to being a catalyst for a sust...Show moreLast updated: 12 days ago
Admin Support Life Insurance Specialist

Admin Support Life Insurance Specialist

Wayne Nichols Insurance & Financial Services Ltd.Hamilton, Ontario, Canada
CA$50,000.00–CA$55,000.00 yearly
Administrative Assistant for a Life Insurance Specialist - Desjardins Agent Team Member.Full Time Administration Assistant for our Life Insurance Specialist.Approved candidate with l...Show moreLast updated: 14 days ago
Samsung Home Electronics Sales and Product Specialist

Samsung Home Electronics Sales and Product Specialist

AcostaBurlingon, ON
CA$18.00 hourly
Samsung Home Electronics Sales and Product Specialist.Premium offers a competitive salary along with a full benefits package including health, dental, vision, life insurance, and vacation for full-...Show moreLast updated: 30+ days ago
Product Support Engineer (PSE)

Product Support Engineer (PSE)

Safran Landing SystemsOntario, Ontario, Canada
Safran Landing Systems in Toronto has an exciting position for a Product Support Engineer within the Customer Services team. This role will report to the Product Support Engineering Manager within t...Show moreLast updated: 17 days ago
Field Product Specialist - Live Media

Field Product Specialist - Live Media

EvertzBurlington, ON
CA$32.00 hourly
As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix t...Show moreLast updated: 30+ days ago
WMS Super User / WMS Systems Support Specialist / System Process Engineering Specialist

WMS Super User / WMS Systems Support Specialist / System Process Engineering Specialist

CB CanadaBurlington, Ontario, Canada
CA$35.00 hourly
Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization.Envision innov...Show moreLast updated: 30+ days ago
  • Promoted
Product Designer

Product Designer

Morpheus Talent SolutionsOntario, Canada, Canada
SUMMARYMorpheus are partnered with a long-standing client who are a leader in data engineering, Data science, AI and generative AI. They are looking for a Product Designer to create user-centered so...Show moreLast updated: 14 days ago
Customer & Product Support / Test Engineer / Technical Sales Engineer

Customer & Product Support / Test Engineer / Technical Sales Engineer

Diagnostic Solutions InternationalOntario, CA
CA$40.00 hourly
Manage Domestic and International sales, customer support, and product support efforts as directed by the Business & Operations Manager. Support Sales / Business Development Manager -via- technical ...Show moreLast updated: 30+ days ago
  • Promoted
Technical Product Support Manager

Technical Product Support Manager

Equifax, Inc.Northwestern Ontario, Thunder Bay District, Canada
We are looking for a Technical Product Support Manager to oversee our technical services customer care team.This team primarily supports our Affordable Care Act (ACA) product.The Manager is respons...Show moreLast updated: 27 days ago
  • Promoted
Field Technical Support Specialist / Engineer - Canada

Field Technical Support Specialist / Engineer - Canada

WhatJobs.comBurlington, Ontario, Canada
Full-time +2
Burlington, Ontario (CA-ON), Canada.Employment Type : Undefined term.Full-time / part-time position : Full-time.At Konecranes, we believe that great customer experience is built on the people behind th...Show moreLast updated: 2 days ago
  • Promoted
Field Technical Support Specialist / Engineer - Canada

Field Technical Support Specialist / Engineer - Canada

KonecranesBurlington Northeast, Ontario, Canada
Full-time +1
London, Ontario (CA-ON), CanadaFull-timeJob Category : ServiceEmployee Group : EmployeeEmployment Type : Undefined termFull-time / part-time position : Full-timeWorkplace : Field Service.At Konecranes, we...Show moreLast updated: 2 days ago
oxio Technical Support Specialist

oxio Technical Support Specialist

CogecoBurlington, ON
CA$54,000.00 yearly
Full-time
The telco industry landscape in Canada is evolving and we are looking for people to deliver best-in-class technical support service to help oxio pursue its fast growth and continue to be one of the...Show moreLast updated: 30+ days ago
Transfer Student Support Specialist

Transfer Student Support Specialist

York UniversityOntario, Canada
CA$73,656.00 yearly
The Atkinson Centre for Mature and Part-time Students (ACMAPS) was established to provide a pan-university physical and philosophical home for mature and part-time students.ACMAPS has developed a w...Show moreLast updated: 30+ days ago
Customer Support & Implementation Specialist, Payroll (Remote)

Customer Support & Implementation Specialist, Payroll (Remote)

Medisolution (2009) Inc.Ontario, Canada
CA$35.00–CA$45.00 hourly
Remote
Full-time
Medisolution seeks an experienced Customer Support & Implementation Specialist with a solid background in Payroll processing within the Healthcare industry. As a Customer Support & Implementation Sp...Show moreLast updated: 30+ days ago
Product Support Specialist

Product Support Specialist

ClubRunnerOntario, Canada
30+ days ago
Job description

About ClubRunner

ClubRunner is the award-winning provider of membership software for non-profit service clubs and associations. Our product encompasses a diverse range of solutions, including membership management, content management, event management and registration, email campaigns and more. We pride ourselves on using the best technology available to deliver great solutions backed by an exceptional customer experience.

We are on a mission to help membership organizations thrive with purpose-built software, and are looking for motivated and passionate people with a diverse range of talents to join our team. The company's growth offers long-term career and personal development opportunities for motivated and driven individuals.

The ideal candidate is bright and passionate about technology and helping people. As part of our Customer Success team, you will be an integral part of the customer's journey and will have a primary impact on their experience with our product. If you are tech-savvy and love interacting with people, with a desire to grow and gain experience on the leading edge of software and the tech industry, this position has opportunities for developing into Client Services, Implementation, Onboarding, Sales, and other roles.

Day to Day Responsibilities

  • Respond to incoming customer tickets and calls
  • Answer all product-related questions promptly
  • Troubleshoot customer issues and research solutions
  • Document, replicate, and submit any reported defects and bugs to the development team
  • Foster strong customer relationships and guide potential and new customers through the adoption of the product via phone consultation, one-on-one training, and follow-up
  • Provide training and demonstrations to customers through online webinars
  • Assist in the production of training materials, help guides, video tutorials and other external documentation
  • Maintain expertise in product in order to provide technically accurate solutions to customers and prospects
  • Provide feedback and log requests for new features via tracking system
  • Perform user acceptance testing within our software development lifecycle
  • Conduct market research, analyze trends, perform product demonstrations, and offering recommendations to the team
  • Plan and assist with new product releases and events
  • Additional duties as required

Knowledge, Skills, and Experience

  • 2+ years of experience supporting a software-based product / service
  • 4+ years of experience in customer service
  • Strong grasp of website design principles such as HTML and CSS, and understanding of website concepts such as domains, hosting, and browser support
  • Strong communication (both written and verbal)
  • Active interest and passion in technological trends
  • Solid time-management skills to handle multiple projects and meet deadlines
  • Strong analytical and technical skills
  • Ability to work well in a remote team environment
  • Post-secondary education or training in technical field is not required, but an asset
  • What We Offer

    We pride ourselves on modern technology and innovative products that enable our customers to thrive and achieve their goals. We empower every member of our team to strive for better solutions. We believe in open and transparent communication, being agile, and always thinking of the customer. Having a growth mindset and being open to feedback is a core value of our team.

    We provide a company-paid competitive health and dental benefits package, paid time off, flexible work arrangements including remote, training opportunities, and more.

    Our team enjoys :
  • Remote Work
  • Competitive salary and paid time off
  • Comprehensive medical, dental, and vision benefits plan
  • Life, disability and critical illness insurance
  • Employee Assistance Program (EAP)
  • Healthy work-life balance
  • Friendly and supportive culture built on performance and merit
  • Professional development and career growth opportunities
  • Team and social events
  • Accessibility and Inclusion

    As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how to help.