Process analyst Jobs in Brossard, QC

Job Summary

The incumbent supports the effective operation, configuration, and continuous improvement of CN’s HR technology ecosystem. This role is responsible for providing day‑to‑day system support, managing service requests and incidents, gathering, and translating business requirements, configuring system functionality, and ensuring solutions are tested, deployed, and stabilized in alignment with business needs. Working collaboratively with HR, IT, and external partners, the incumbent supports the full lifecycle of HR system changes and promotes the effective use of HR technologies across the organization. The role spans multiple HR platforms and contributes to system reliability, data integrity, user adoption, and continuous improvement initiatives, while demonstrating adaptability, strong problem‑solving skills, and a commitment to service excellence.

Main Responsibilities

·Support day‑to‑day HR operations, including troubleshooting automation and system‑to‑system integration errors related to staffing transactions, daily deletions, and rehire processes.

·Administer access and permission requests; investigate and resolve employee data issues; maintain and update user records and data fields; and address training and curriculum‑related issues.

·Gather and translate business requirements from internal stakeholders into clear system specifications.

·Design and optimize HR processes within supported systems to ensure alignment with business needs.

·Configure, test, and validate system functionalities across modules such as Recruitment, Onboarding, Learning, Performance, and HRSD.

·Deploy new configurations and enhancements into Production while ensuring smooth transition and minimal disruption.

·Monitor and maintain the stability, integrity, and reliability of implemented modules, including security roles and group structures.

·Coordinate with IT teams to integrate third‑party platforms, ensuring accurate data flow and system interoperability.

·Provide training, demonstrations, and documentation to HR groups to support adoption of new functionalities.

·Conduct regression testing for system upgrades and releases to ensure continued functionality and compliance.

·Analyze post‑implementation outcomes, troubleshoot issues, and perform audits to ensure adherence to governance practices.

·Prepare standard reports and collaborate with vendors and internal teams to resolve issues and enhance system value.

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN’s hybrid work model. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress.

Requirements

Experience

Human Resource Information System

·Between 3 to 5 years of experience configuring HRIS modules and supporting system operations.

·Between 3 to 5 years of experience in Microsoft Office Suite products*

·Between 3 to 5 years of experience in performing Business Analysis*

·Between 1 to 3 years of experience working with AI‑driven and automation tools*

·Between 1 to 2 years of experience applying Quality Assurance practices*

·Between 1 to 2 years of experience in Release Management*

·Experience working with the Learning Management System (LMS) module within Cornerstone.*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

·Bachelor’s Degree in Business Administration, Computer Science, or equivalent

·Any HRIS related certification*

·Any certification in project management, agile/scrum management*

·Any vendor certification across relevant HR technologies, such as SuccessFactors, Cornerstone OnDemand, ServiceNow HRSD, Cority, Sodales, Microsoft 365, or equivalent industry-recognized credentials.*

*Any designation for these above would be considered as an asset

Competencies

·Applies critical thinking

·Innovates

·Collaborates with others and shares information

·Demonstrates active listening

·Solves problems to create value

Technical Skills/Knowledge

·Working knowledge of core HR processes, including recruitment, performance management, learning, and survey administration.

·Knowledge of payroll and/or benefits administration*

·Knowledge of the Agile methodology*

·Knowledge of Project Management*

·Advanced proficiency in Microsoft Suite (Excel, PowerPoint, Word, Teams, SharePoint) to support reporting and collaboration*

·Excellent communication skills with the ability to operate autonomously and collaboratively while prioritizing workloads effectively.

·Knowledge of the rail transportation, logistics, or other high‑pressure industries*

·Fluency in English is required. Proficiency in French is considered an asset*

*Any knowledge for any of the above would be considered as an asset