Operations associate Jobs in Waterloo, ON

About Us:

Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and secure business plans for further growth and expansion, Robertson is seeking talented individuals to join our dynamic Company and be part of our continued success.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position

The Warehouse/Counter Associate is responsible for supporting both warehouse operations and customer service activities. This includes picking and packing orders, loading and unloading shipments, organizing inventory, assisting walk‑in customers, processing orders, and handling product‑related inquiries. The role requires accuracy, strong communication skills, the ability to work in a fast‑paced environment, and the physical capability to lift up to 50 lbs. Forklift training will be provided.

Major Responsibilities

• Pick, pack, wrap, label, and prepare customer and warehouse orders for shipment or pickup
• Load and unload trucks, receive incoming materials, and place stock in correct locations
• Maintain accurate inventory through counting, organizing, and returning items to stock
• Assist walk‑in customers and handle phone inquiries, including order entry, pricing, and quoting
• Support customers and Account Managers with product information, returns, defective items, and special product requests
• Ensure all incoming and outgoing products are in good condition and maintain a clean, safe warehouse environment
• Work independently and collaboratively to meet daily operational needs
• Perform any other duties assigned by management

Skills and Qualifications

• Minimum two years of warehouse experience
• Experience in the electrical industry or equivalent knowledge is an asset
• Strong accuracy, organization, and attention to detail
• Excellent written communication and professional phone manners
• Ability to work in a fast‑paced environment and manage multiple tasks
• Ability to lift up to 50 lbs and stand/walk for most of the shift
• Basic math and reasoning skills
• Willingness to be forklift trained

Benefits & Perks

We offer a competitive salary, plus a full set of benefits, including:

• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

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Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

This commitment is tangible in our detailed Global CSR report, to learn more please visit .

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visit .

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.