Manager Of Operations

POSITION DESCRIPTION

Posting open until January 9

th

2026

JOB TITLE : Manager of Operations

Tentative hours : Monday to Friday and on-call responsibilities

Job Type : Full-time Permanent Position with a Benefit Package after probation

Salary : $58000 to $65000 per year

Reports to : Executive Director

To Apply : Please email

oneROOF Youth Services is a multi-service agency for youth (12-25) experiencing or at-risk of homelessness in the Waterloo Region. Our services include meeting basic needs outreach street-to-housing support services family reconnect support mental health and addictions support / services providing harm reduction supplies daytime services food hampers and emergency shelter.

Job Skills Duties & Responsibilities :

• Ensure consistent delivery of shelter services including intake case management support and referrals
• Collaborate with case managers community partners and outreach teams
• Support crisis intervention and incident response involving staff and youth
• Monitor shelter capacity intakes exits and length of stay
• Oversee day-to-day shelter and daytime service operations to ensure safety cleanliness and functionality
• Ensure compliance with health safety licensing and funding requirements
• Develop and implement operational policies and procedures
• Supervise and support direct reports (Supervisor of Programs and Client Services Coordinator) along with full-time and part-time staff
• Create and manage staff schedules to ensure adequate 24 / 7 coverage
• Provide coaching performance evaluations and corrective action as needed
• Support staff training in trauma-informed care de-escalation and crisis response
• Promote a trauma-informed youth-centered and culturally responsive environment
• Address client grievances and ensure fair enforcement of shelter rules
• Support conflict resolution and restorative practices

Required

oneROOF Youth Services is an equal opportunity employer. We encourage applications from individuals of all races colours ethnic origins religions abilities gender identities and sexual orientations.

While we value every applicants interest in oneROOF Youth Services only those who meet the required qualifications will be contacted for the next steps.

Required Experience :

Manager

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 29 - 33