Master control operator Jobs in Vancouver, BC

Our Story & Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement – apply today!

Your Role in Supporting Our Members:

As a Project Manager/Scrum Master, you will lead cross-functional teams to deliver technology initiatives that drive member and business value. You’ll facilitate agile delivery practices, manage vendor relationships, and ensure projects are delivered on time, within scope and budget. We’re looking for a candidate with strong leadership, communication, and agile delivery experience who thrives in a collaborative and fast-paced environment.

This is a permanent, full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. We are also open to candidates with the right skills or experience based in Ontario.

How You'll Make an Impact:

• Lead cross-functional teams (e.g. business leaders, subject matter experts, and/or third-party resources) through the end-to-end agile project delivery lifecycle to achieve business objectives
• Facilitate Scrum processes as a servant leader for one or more Agile teams, ensuring Scrum practices are understood and followed. Facilitate all Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Negotiate and collaborate with vendors and system implementors at all levels while managing vendor financial and operational performance against contractual requirements
• Plan and deliver projects within scope, budget, time and expected benefits while following the appropriate Vancity Project Delivery methodology and guidelines
• Foster relationships with Sponsor(s) and senior stakeholders to ensure business needs and initiative deliverables/outcomes are in alignment. Proactively mitigate and escalate issues for joint resolution with Technology and Business stakeholders.
• Appropriately select an implementation methodology (i.e. Kanban, Scrum Hybrid) based on the nature of the work and other organizational factors
• Identify and work to resolve delivery dependencies within assigned project, the broader Strategic/Technology Initiatives portfolio and Operational priorities
• Capture and monitor delivery metrics and work to continuously improve quality, velocity and time to market
• Coach, facilitate, motivate and coordinate project team resources, influencing them and their teams to take positive action and accountability for their assigned work
• Contribute to the improvement of project management best practices across the enterprise and help drive consistency, transparency and execution on projects
• Provide clear, timely and accurate communications to the project team members on all aspects of the project, including decisions made by senior management

What You’ll Bring to the Team:

• Minimum 5 years of experience delivering technology initiatives
• Proven track record of successful project delivery in agile environments
• PMI designation or equivalent
• Strong communication and stakeholder engagement skills
• Experience facilitating agile ceremonies and guiding Scrum teams
• Ability to manage multiple priorities and resolve delivery dependencies

Extra Skills That Set You Apart:

• Experience working in the Financial Services or Financial Technologies industries
• CSM (Certified Scrum Master)
• PgMP designation or similar
• ACP (Agile Certified Practitioner) designation or similar
• Lean Six Sigma certification / training
• Prosci or similar Organizational Change Management training

You’ll Thrive Here If You Are:

• Results-oriented – You drive outcomes and deliver value through collaboration and planning
• Customer-centric – You anticipate and respond to member and stakeholder needs
• Organized – You manage complexity and keep projects on track with clear plans
• Innovative – You seek better ways to deliver and improve processes
• Reliable – You follow through and take accountability for your work

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:
This role offers a salary range of $92,700 to $122,000 per annum. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.