Maintenance coordinator Jobs in Langley, BC

We are looking for a Service Coordinator to join our clients team in Surrey, British Columbia. In this role, you will play a vital part in supporting our team by managing schedules, coordinating services, and ensuring seamless communication between clients and technicians. This is a Contract to permanent position, offering an excellent opportunity to grow within the organization.

Responsibilities :

• Coordinate daily schedules for technicians, ensuring tasks are assigned based on priority, skills, and location.
• Act as the primary point of contact between customers and field staff, facilitating clear and timely communication.
• Monitor and update work orders, ensuring accurate documentation and on-time completion.
• Review and process field service timesheets, ensuring compliance with payroll and client portal requirements.
• Manage inventory by ordering supplies, collaborating with vendors, and tracking procurement card usage.
• Work with subcontractors and provide support to technicians in overcoming on-site challenges.
• Address customer concerns promptly, advocating for service quality and maintaining client satisfaction.
• Utilize designated scheduling platforms to optimize dispatch and respond to urgent service requests.
• Assist in improving administrative processes and share expertise to enhance team performance.
• Take on additional responsibilities as needed to support the smooth operation of the service team.
• Minimum of 1 year of experience in a similar role.
• Strong communication skills with the ability to build relationships and resolve issues effectively.
• Prior experience working in Dispatch in mechanical, plumbing, or related fields is a must have.
• Experience in dispatching, scheduling, and coordinating services.
• Proficiency in CRM software and other scheduling tools.
• Ability to work independently while contributing to a team-oriented environment.
• Detail-oriented with excellent organizational and time management skills.
• Familiarity with supply ordering and vendor coordination.

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