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Logistics Jobs in Moncton, NB

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Last updated: 3 days ago

Customer Experience Specialist

Armour Transportation SystemsMoncton, NB, CA
Full-time

Customer Experience Specialist.Monday- Friday | 8:00am-5:00pm .The Customer Experience Specialist is responsible for supporting a positive customer experience through effective issue resolution, co... Show more

Logistics Sales Representative

TEEMAMoncton, New Brunswick
CA$55,000.00–CA$60,000.00 yearly
Permanent

A growing transportation and logistics company is seeking a Transportation Sales Representative to help expand its customer base across New Brunswick, Nova Scotia, and the broader Maritime region.T... Show more

Administrative & Customer Service Specialist

The Shaw GroupMoncton, NB, CA
Full-time
Quick Apply

The Shaw Group is one of Eastern Canada's leading natural resource manufacturers and community developers.With a specialty in products for the construction industry, we serve a variety of market se... Show more

Superviseur(e) de tri

Intelcom - DragonflyCanada, New Brunswick, Moncton
Full-time

With more than 100 sorting stations and operations across three continents,.Canada’s leader in last-mile logistics.Your Role: At the Heart of the Chain.Ensure compliance with Health & Safety protoc... Show more

Licensed Trailer Technician

TEN Canada (Transportation Equipment Network)Moncton, New Brunswick, Canada
CA$25.00–CA$30.00 hourly
Full-time +1

Transportation Equipment Network (TEN) is proud to be the North American leader in transportation equipment and solutions.We're full-service and fully loaded with an industry-leading diverse fleet ... Show more

Client Relationship Manager

Assumption LifeMoncton, NB, CA
Permanent

This position, reporting to the Associate Vice President - Group Insurance Sales, plays a key role in optimizing the post-sale client experience.It serves as a group insurance expert for sales repr... Show more

Junior Category Manager - Cigarette & Tobacco - Northeast Business Unit

Circle KMONCTON, New Brunswick, Canada
Full-time

Proven ability to generate, analyze, and draw conclusions on large amounts of data to support efficient management of the category and drive critical business decisions.Assist Category and Merchand... Show more

Technical Project Manager Data Center (Remote)

RM Staffing B.V.Moncton, NB, CA
Remote
Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more

Senior Team Leader, Concierge Guest Experience

AccorHotelMoncton, New Brunswick, Canada
CA$65,000.00–CA$70,000.00 yearly
Full-time

Senior Team Leader, Concierge Guest Experience.We are seeking an experienced and inspiring Senior Team Leader to support and guide our Concierge Guest Experience team for the Orient Express Sailing... Show more

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Customer Experience Specialist

Customer Experience Specialist

Armour Transportation SystemsMoncton, NB, CA
7 days ago
Job type
  • Full-time
Job description

Description

Customer Experience Specialist

Compensation Range: 45,000-50,000
Schedule: Monday- Friday | 8:00am-5:00pm

Type: In-Office | Full Time
Location: Moncton, NB

Position Overview

The Customer Experience Specialist is responsible for supporting a positive customer experience through effective issue resolution, communication, and collaboration. Working closely with customers and internal teams, this role helps ensure service excellence, operational efficiency, and long-term customer satisfaction.

Key Responsibilities

  • Manage customer inquiries, service requests, and escalations.
  • Investigate issues, coordinate solutions, and ensure timely resolution.
  • Maintain proactive communication with customers regarding service updates and outcomes.
  • Monitor service performance and identify opportunities for improvement.
  • Collaborate with Operations, Dispatch, Billing, and other internal teams to support customer success.
  • Participate in root cause analysis and continuous improvement initiatives.
  • Maintain accurate records, documentation, and customer information.
  • Support knowledge sharing and onboarding of Customer Experience Associates as needed.

Qualifications

  • Strong customer service, communication, and problem-solving skills.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Proficiency with Microsoft Office.
  • Experience with transportation or logistics software (e.g., TruckMate, Bringg) is considered an asset.
  • Previous customer service experience in transportation, logistics, or a related industry preferred.

Working Conditions

  • Fast-paced, team-oriented environment.
  • Regular interaction with customers and operational teams.
  • Opportunity to contribute to service and process improvement initiatives.