Talent.com

It support Jobs in Waterloo, ON

Create a job alert for this search

It support • waterloo on

Last updated: 2 days ago

Product Support Specialist

WrightPlan Inc.Waterloo, Canada, United States
CA$65,000.00–CA$70,000.00 yearlyCA$65,000.00–CA$70,000.00 yearly
Full-timeFull-time

Salary: $65,000 - 70,000 per year.At least 2 years of experience in product support (required), preferably in a technology company and SaaS environment.Experience supporting cloud-based B2B SaaS ap... Show more

Personal Support Worker

Sienna Senior LivingKitchener, ON, CAN
CA$20.14 hourlyCA$20.14 hourly
Part-timePart-time
Quick Apply

Personal Support Worker -Casual.Aspira Doon Village Retirement Living.This posting is for an existing vacancy.At Sienna you won’t just fill a position; you will build lasting relationships with res... Show more

Director, IT Sourcing

ManulifeWaterloo, Ontario
Full-timeFull-time

Manulife's IT sourcing category and a team of professionals supporting multiple business segments and global functions.You will own the multi-year category strategy and oversee end-to-end sourcing ... Show more

Retail Support Executive - Kitchener

Brand MomentumKitchener, Ontario, Canada
CA$27.00 hourlyCA$27.00 hourly
Part-timePart-time

Retail Support Executive (Territory-Based).Location: Kitchener / Waterloo / Cambridge / Guelph / Woodstock.We are seeking a high-performing and driven Retail Support Executive (Territory-Based) to ... Show more

Support Nurse/Nursing Coordinator

CareKWWaterloo, Ontario, Canada
CA$35.26–CA$38.36 hourlyCA$35.26–CA$38.36 hourly
PermanentPermanent

CareKW is looking for a full time Support Nurse to provide support to patients and staff in the KWC area.Continuous training, support and mentorship will be provided to develop competencies related... Show more

Project Manager - IT III

Randstad CanadaWaterloo, Ontario, CA
TemporaryTemporary
Quick Apply

Our client, is seeking an experienced, highly collaborative Project Manager - IT III (Senior Agile Project Manager) to lead the technology implementation of a major enterprise replatforming initiat... Show more

Culinary Staff | Culinary Support

The Canadian BrewhouseKitchener, ON, CA
CA$17.95 hourlyCA$17.95 hourly
Quick Apply

Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group!.We know that without our incredible teams we wouldn't be a fraction of where we are today.Our teams live an... Show more

Personal Support Manager - RN/ RPN

CarePartnersWaterloo, ON, CA
CA$63,043.50–CA$80,457.00 yearlyCA$63,043.50–CA$80,457.00 yearly
Temporary, Full-timeTemporary, Full-time

We are currently looking for someone to join our dynamic Leadership Team in the role of.The primary role of the Personal Support Manager is to provide effective coordination and supervision of the ... Show more

 • Promoted

Data Entry Product Support - $45 per hour - No Experience

Great Lion CanadaWilmot, Ontario
CA$45.00 hourlyCA$45.00 hourly
Temporary, Part-timeTemporary, Part-time

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Enrollment & Client Support Specialist (Remote)

AO Garcia AgencyKitchener, , United States, N2H 5G5
RemoteRemote

Join a Fast-Growing Remote Team.Are you looking for a career where your hard work is recognized and your growth has no limits? Join a fast-growing, technology-driven organization that values motiva... Show more

Personal Support Manager - RN/ RPN

CarePartnersWaterloo, Ontario, CA
Full-time, TemporaryFull-time, Temporary

Overview We are currently looking for someone to join our dynamic Leadership Team in the role of Personal Support Manager.The primary role of the Personal Support Manager is to provide effective c... Show more

 • Promoted

IT Project Manager / Scrum Master – Platform Transformation

Recrute ActionWaterloo, ON, ca
CA$60.00–CA$70.00 hourlyCA$60.00–CA$70.00 hourly
TemporaryTemporary
Quick Apply

IT Project Manager / Scrum Master.Make an impact on a major transformation initiative in the insurance sector for our client.This opportunity offers the chance to contribute to the modernization of... Show more

Nanny Wanted - Morning Support Needed: Childcare, Cooking & Light Housekeeping Help

CanadianNanny.caWest Montrose, Ontario, Canada
Temporary, Part-timeTemporary, Part-time

We are a busy family seeking a reliable, caring, and experienced part-time Morning Nanny / Household Manager to support our household on Tuesdays, Wednesdays, and Thursdays.We are looking for someo... Show more

 • Promoted

Director, IT Sourcing

Company 1 - The Manufacturers Life Insurance CompanyWaterloo, Ontario
CA$125,100.00–CA$175,100.00 yearlyCA$125,100.00–CA$175,100.00 yearly
Full-timeFull-time

Manulife's IT sourcing category and a team of professionals supporting multiple business segments and global functions.You will own the multi-year category strategy and oversee end-to-end sourcing ... Show more

National Disability Support

Sun LifeWaterloo, Ontario
Full-timeFull-time

Are you passionate about making a difference in the lives of Canadians? Join Sun Life’s Group Disability team and play an important role in supporting employees and employers as they navigate disab... Show more

Senior IT Cyber Security Specialist - Vulnerability Operations

Sonova AGKitchener, Ontario, CA
CA$124,000.00–CA$150,000.00 yearlyCA$124,000.00–CA$150,000.00 yearly

Senior IT Security Specialist - Vulnerability Operations.Location: Kitchener, Ontario (Hybrid).Are you passionate about cybersecurity and reducing organizational risk through proactive vulnerabilit... Show more

Deskside Support

PeopleToGoKitchener / Waterloo, ON, Canada
ContractorContractor
Quick Apply

Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hard... Show more

Customs Support specialist - Canada Customs

The DescartesWaterloo, ON, CA

Descartes Unites the People and Technology that Move the World.The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combinin... Show more

People also ask
Product Support Specialist

Product Support Specialist

WrightPlan Inc.Waterloo, Canada, United States
2 days ago
Salary
CA$65,000.00–CA$70,000.00 yearly
Job type
  • Full-time
Job description

Salary: $65,000 - 70,000 per year

Requirements:

  • At least 2 years of experience in product support (required), preferably in a technology company and SaaS environment.
  • Experience supporting cloud-based B2B SaaS applications is an asset.
  • At least 2 years of software training experience.
  • Experience building trust-based relationships with external customers.
  • Strong troubleshooting, analytical, problem-solving, and root cause investigation skills; experience reviewing application logs is an asset.
  • Strong written, verbal, presentation, and interpersonal communication skills, including the ability to explain concepts to varied audiences.
  • Ability to collaborate effectively with customers and colleagues.
  • Well-organized, detail-oriented, and disciplined work habits, with the ability to prioritize and work independently.
  • Familiarity with support ticketing systems such as JIRA Service Management, Zendesk, or Freshdesk, and with CRM tools.
  • Experience with SQL queries and database troubleshooting is an asset.
  • Familiarity with APIs, integrations, data synchronization, JSON, CSV, and data import/export processes is an asset.
  • Self-motivated, proactive, and committed to continuous learning.
  • Willingness and ability to travel periodically throughout North America.
  • Ability to work from our Waterloo, Ontario office at least 3 days per week without relocation assistance.

Responsibilities:

  • Respond promptly and professionally to customer inquiries by phone, email, and support desk.
  • Investigate or escalate technical issues and follow them through to resolution.
  • Reproduce reported issues, analyze them, investigate root causes, and document findings for Development and QA.
  • Keep current on our products and services to provide informed customer guidance.
  • Deliver virtual or on-site customer training.
  • Support the Implementation team with software configuration and customer data setup ahead of launch.
  • Share customer feedback with Product and Development to inform improvements and future product requirements.
  • Create and maintain support documentation, FAQs, training videos, and guides.
  • Provide a seamless customer experience from onboarding through ongoing support, building relationships that support retention and satisfaction.
  • Identify appropriate opportunities to expand customer use of our offerings.
  • Help customers achieve success and grow our customer advocacy and presence across North America.
  • Record all billable and non-billable customer support activity in the CRM.

Technologies:

  • Cloud
  • CRM
  • Support
  • JIRA
  • JSON
  • SQL
  • Zendesk

More:

We are WrightPlan, a growing software company serving the crane and rigging, machinery moving, and specialized construction industries. Our solutions simplify complex workflows and help clients manage projects more efficiently. We are hiring a full-time Product Support Specialist for our Professional Services team, reporting to the Professional Services Manager and collaborating with Development, QA, and Product Management. The role is hybrid, with at least 3 days per week in our Waterloo, Ontario office, and includes periodic travel across North America. We offer an annual salary of $65,000–$70,000, health, dental, vision, and life insurance, paid time off, flexible scheduling, casual dress, on-site parking, company events, tuition reimbursement, and career growth opportunities. We value innovation, collaboration, customer-focused problem solving, and delivering results.

last updated 45 week of 2026