It support Jobs in Niagara Falls, ON

Associate, IT Director

Department: Information Technology
Reports to: Director of Information Technology
Location: Niagara-on-the-Lake, Ontario, Canada
Salary: $110,000 – $118,000 /annually (plus benefits)

Position Summary
The Associate, IT Director oversees Tessitura and related enterprise applications that support Ticketing, E-commerce, Fundraising, Marketing, Outreach and Audience Services. This role also manages internal collaboration platforms, including SharePoint Online, and leads the responsible use of AI and automation tools to improve operational efficiency.

Will work closely with senior members of Development, Sales, Marketing, Outreach, Finance and Creative Management to ensure that core applications support our mission: making theatre accessible, engaging and inspiring for our community.

Key Responsibilities
• Serve as organizational lead for Tessitura, including ticketing, fundraising, analytics, reporting, upgrades, and vendor coordination.
• Oversees and collaborates with Senior Developer.
• Partner with Sales, Development, Outreach and Marketing teams to optimize workflows, on-sales, pricing, segmentation, analytics and reporting.
• Manage integrations between Tessitura and web, marketing, financial, and analytics platforms.
• Lead the creation and governance of SharePoint Online sites, including intranet and departmental sites, permissions, content standards and project workflows.
• Evaluate and implement approved AI and automation tools to improve reporting, data quality, and internal knowledge management, with appropriate governance and oversight.
• Lead software-related projects, documentation, training, and cross-departmental support.
• Ensure data integrity, security, privacy, and compliance with organizational standards.

Qualifications
• Post secondary education in computer science or business.
• 8+ years of technical experience with Tessitura, TNEW, APIs, and integrations.
• Advanced knowledge and experience of SQL, SSRS.
• Experience maintaining SharePoint sites, including permissions and content structure.
• Proven project management and cross-departmental collaboration skills.
• Ability to effectively communicate technical concepts to non-technical personnel.
• Collaborative, service-oriented leadership style.

Preferred
• Excellent communications skills, ability to multi-task and remain calm under pressure.
• Familiarity with Microsoft 365 automation or AI tools.
• Experience working in a performing arts organization.
• Willing to travel out of country to attend conferences and training.
• Must be willing to provide after hours support.

Please submit your cover letter and resume prior to 5pm, March 27, 2026 to:
Shaw Festival Theatre
Attention: Director Human Resources
Email: dlg@shawfest.com

We thank all applicants in advance for their interest, however, only those to be interviewed will be contacted.

Thank you for your interest in the Shaw Festival

Discover more about working at the Shaw Festival by visiting our Welcome Website at welcome.shawfest.com

As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members. The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us. As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender fluid. In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process. We will be happy to assist.

We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples. In particular we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.