- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 3 years to less than 5 years
- or equivalent experience
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
No supervision responsibility
Certificates, licences, memberships, and courses
Cisco certified network associate
Musical genre
Opera
Computer and technology knowledge
- Networking software
- Intranet
- Servers
- Word processing software
- Mail server software
- MS Office
- MS Windows
- SharePoint
- Wireless networks
- SQuirreL
Security and safety
Criminal record check
Transportation / travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own tools / equipment
Cellular phone
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
Registered Retirement Savings Plan (RRSP)
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning / training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
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