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It support Jobs in Markham, ON

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Last updated: 13 days ago

Bilingual IT Helpdesk Agent

pt HealthNorth York, ON, CA
Full-time +1

Location: Consumers Road, North York .Bilingual French/English is required .Lifemark Health Group is a market leader in customized healthcare solutions.As one of the largest and most comprehensive ...Show more

Technical Support Analyst

BGISMarkham, ON, Canada
Full-time

The Technical Support Analyst is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of requests including hardware, software, printi...Show more

Manager — IT

Pathway CommunicationsMarkham, ON, CA
Full-time
Quick Apply

About us Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact Centre services at Tiers I, II and III to demandi...Show more

Personal Support Worker

Bayshore HealthCareNorth York, ON
Full-time +1

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company.Bayshore HealthCare is proud to showcase its achievement as ...Show more

Entrepreneurship Advisor - Spanish Required

Cuso InternationalMarkham, Ontario
Permanent

This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.Join us in empowering Venezuelan mi...Show more

 • Promoted

Entrepreneurship Advisor - Spanish Required

Cuso InternationalVaughan, Ontario
Permanent

This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.Join us in empowering Venezuelan mi...Show more

 • Promoted

Employability Advisor - Spanish Required

Cuso InternationalMarkham, Ontario
Permanent

This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.Join us in empowering Venezuelan mi...Show more

 • Promoted

IT Manager (Manufacturing)

Onico SolutionsNorth York , ON
Permanent

A highly motivated self-starter with a high degree of initiative, the IT Manager (Manufacturing) will work across the entire organization, including plant operations, sales, finance, and administra...Show more

Direct Support Professionals

Cedar Heights Residential LivingRichmond Hill, Ontario, Canada
Full-time +2
Quick Apply

Cedar Heights is seeking caring, enthusiastic, energetic, and professional individuals to work with children, adolescents, and adults within our homes located in Mono, Orangeville, Tottenham, Markh...Show more

Social Media Advisor

Cuso InternationalVaughan, Ontario
Permanent

This Volunteer Placement is Located in:.Eligibility: Open to Canadian Citizens and Permanent Residents of Canada only.The primary goal of this placement is to assist our partner, Grace & Staff Comm...Show more

 • Promoted

Social Media Advisor

Cuso InternationalMarkham, Ontario
Permanent

This Volunteer Placement is Located in:.Eligibility: Open to Canadian Citizens and Permanent Residents of Canada only.The primary goal of this placement is to assist our partner, Grace & Staff Comm...Show more

 • Promoted

FP&A - Senior Financial Analyst

NPA WorldWideNorth York, Ontario, Canada
Full-time +1

An Embedded Software Architect is required to play a vital role in defining/creating and communicating the software architecture of the embedded software, with the system architecture and with the ...Show more

 • Promoted

Employability Advisor - Spanish Required

Cuso InternationalRichmond Hill, Ontario
Permanent

This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.Join us in empowering Venezuelan mi...Show more

 • Promoted

IT Network Administrator

Mobis Parts Canada CorporationMarkham, Ontario, Canada
Full-time
Quick Apply

MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors.Through collaboration, ingenuity and ...Show more

Direct Support Professional

Reena Foundation1 Promenade Circle, Thornhill ON
Part-time

A Direct Support Professional (DSP) is responsible to support individuals with developmental disabilities to live in a state of dignity, to share in all elements of living in the community and to p...Show more

IT-Client Support

ProcomMarkham, CA
Full-time +1

On behalf of our Automotive client, Procom is searching for an IT-Clients Support for a 5 month contract role.This position is a hybrid position at our client’s Markham, Ontario office.IT-Clients S...Show more

IT Support Analyst (Bilingual French and English)

HERITAGE SERVICE GROUP CANADAMarkham, ON, CAN
Full-time

Extended Health benefits, Great work environment, Opportunity for growth, RRSP, EAP.RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food s...Show more

Intermediate Specialized IT Consultant

Randstad CanadaNorth York, Ontario, CA
Temporary
Quick Apply

Do you have experience leading and conducting business analysis in order to assess client’s business problems / opportunities and document the business requirements in such a way that technology so...Show more

Personal Support Worker

CHATSVaughan, ON, CA
Part-time

Personal Support Workers (PSWs) – Dementia Respite Care Program.We are excited to share that our new Dementia Respite Care Program at the CIBPA location is now officially open following its recent ...Show more

People also ask
Bilingual IT Helpdesk Agent

Bilingual IT Helpdesk Agent

pt HealthNorth York, ON, CA
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Telecom Support Manger - Full Time

Location: Consumers Road, North York

Bilingual French/English is required

Who We Are:

Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow exponentially. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022, you can .

Our Perks:

You will be issued a company laptop, headset and a office monitor, keyboard and mouse. After your successful probation period, you will:

  • Have access to a yearly education re-imbursement fund
  • Receive 30% discount from Shopper Drug Mart purchases
  • Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage
  • Have paid vacation days as well as wellness days
  • Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs)
  • Access to employee assistance program

Primary Responsibilities:

  • Daily management of helpdesk tickets and level I support requests
  • Communicate effectively with users, internal teams, and potentially external vendors to coordinate solutions.
  • Provide clear and concise instructions to users, ensuring their satisfaction and understanding of solutions
  • Identify and escalate complex or unresolved issues to the appropriate level of technical support
  • Manage recommendation and obtain approvals for procurement of IT equipment and software
  • Diagnose and resolve technical problems related to software applications

Core Competencies:

  • Bilingualism (French/English) is required
  • Excellent time management skills
  • Strong verbal and written communication skills to explain technical issues to non-technical users.
  • Ability to handle customer inquiries with patience and professionalism.
  • Work with different divisions understanding their needs
  • Set clear expectations and define key performance indicators for self
  • Work within a team environment providing insight when appropriate
  • Ability to work with minimal supervision

Additional Qualifications:

  • Knowledge of Microsoft Windows operating systems and MS Office 2016/2019/O365
  • Understanding of remote management tools and techniques
  • Experience with Microsoft Active Directory
  • Working knowledge of CRM applications such as SalesForce, Zendesk, ServiceNOW
  • Hours of Operation Monday to Friday 7AM – 8PM EST set 8 hour shifts/40 hours/week as per business needs

Experience:

  • Previous Medium to Large Enterprise Customer Service experience
  • Previous experience in IT support, Call Centre and/or Ticketing tool environment is required

Inclusion:

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation:

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at

Interested in joining our team?

Apply today! Visit us at for more information about the company.