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It support Jobs in Bathurst, NB

Last updated: 4 days ago
Global Software / Firmware Support Lead

Global Software / Firmware Support Lead

LXK Lexmark International Inc.New Brunswick
Remote
Full-time
The Global Software / Firmware Support Lead is responsible for driving strategic initiatives and continuous improvements across end-to-end processes for the software and firmware support organization...Show moreLast updated: 17 days ago
2324-5001 Indigenous Cultural Support Worker

2324-5001 Indigenous Cultural Support Worker

York Region District School BoardNew Brunswick, Canada
CA$51,369.71–CA$59,276.41 yearly
Full-time
Anglophone East School District Indigenous Cultural Support Worker 2023-2024 School Year BACKGROUND : Jordan’s Principle service coordination organizations aim to provide child-centered support to fa...Show moreLast updated: 30+ days ago
System Administrator

System Administrator

Meridia Recruitment SolutionsNew Brunswick
CA$40,000.00–CA$60,000.00 yearly
Full-time
Reporting directly to the director of IT and working in a French-speaking environment, the systems administrator plays a crucial role in ensuring the performance, security, and reliability of the C...Show moreLast updated: 30+ days ago
  • Promoted
Gender Support Officer

Gender Support Officer

Cuso InternationalBathurst, NB
Full-time
This Volunteer Placement is Located in : .Asosa, Benishangul-Gumuz, Ethiopia.Eligibility : Open to Canadian Citizens and Permanent Residents of Canada only. If you feel passionate about this opportunit...Show moreLast updated: 11 days ago
Technical IT Manager (Remote)

Technical IT Manager (Remote)

N. Harris Computer Corporation - CADNew Brunswick, Canada
CA$105,000.00–CA$110,000.00 yearly
Remote
Full-time
The Technical IT Manager will lead the technical consultants in software implementation, software installations and upgrades, best practices and more! As the Technical IT Manager, you will lead and...Show moreLast updated: 30+ days ago
Customer Support & Implementation Specialist, Payroll (Remote)

Customer Support & Implementation Specialist, Payroll (Remote)

Medisolution (2009) Inc..,New Brunswick,Remote
CA$35.00–CA$45.00 hourly
Remote
Full-time
Medisolution seeks an experienced Customer Support & Implementation Specialist with a solid background in Payroll processing within the Healthcare industry. As a Customer Support & Implementation Sp...Show moreLast updated: 30+ days ago
Remote Instructional Designer 3 Month Contract

Remote Instructional Designer 3 Month Contract

Millennium 1 SolutionsBathurst, New Brunswick
CA$35.00–CA$40.00 hourly
Remote
Temporary
With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution mat...Show moreLast updated: 30+ days ago
Territory Representative - Retail Two Step Sales

Territory Representative - Retail Two Step Sales

Techtronic IndustriesRemote New Brunswick
Remote
Full-time
Drive GLR sales within an assigned territory of key dealers.Ensure 100% dealer engagement and dealer adoption of the Milwaukee Brand. Grow the breadth of the line through placement programs, categor...Show moreLast updated: 12 days ago
personal support worker - home support

personal support worker - home support

Atlantik Quality CareBathurst, NB, CA
CA$20.40 hourly
Permanent
Langue de travail : Anglais ou Français.Heures de travail : 8 to 44 hours per week.No degree, certificate or diploma.Work in employer's / client's home. Administer bedside and personal care.Assist clien...Show moreLast updated: 30+ days ago
Technicien(enne) support matériel intégré / Embedded Material Support Technician (Gagetown)

Technicien(enne) support matériel intégré / Embedded Material Support Technician (Gagetown)

TextronNew Brunswick, New Brunswick, CA
Full-time
Technicien(enne) support matériel intégré / Embedded Material Support Technician (Gagetown)(.An english description will follow • • •. Nous avons été les premiers à franchir le mur du son et à concevo...Show moreLast updated: 18 days ago
  • Promoted
Bilingual Tier 2 Helpdesk (NB)

Bilingual Tier 2 Helpdesk (NB)

Connex Telecommunications Inc.NB, Canada
CA$19.50 hourly
Full-time
DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees.We know that ...Show moreLast updated: 6 days ago
  • Promoted
HSEC Coordinator, Heath Steele Mine

HSEC Coordinator, Heath Steele Mine

Glencore cuivre Amérique du NordNew Brunswick, Canada, Canada
Full-time
About Glencore : Glencore is one of the world’s largest diversified natural resources companies.It is also a major producer and marketer of more than 60 commodities. Our operations include approximate...Show moreLast updated: 15 days ago
personal support worker - home support

personal support worker - home support

Kindred Home CareBathurst, NB, CA
CA$18.00–CA$20.40 hourly
Permanent
No degree, certificate or diploma.Heures de travail : 15 to 44 hours per week.Show moreLast updated: 13 days ago
Technical Customer Support Specialist

Technical Customer Support Specialist

TeleperformanceRemote, NB, CA
CA$17.50 hourly
Remote
Full-time
We are looking for talented customer service specialists, passionate about customers to join our team.We are currently hiring for this remote work from home opportunity for province of Alberta AB, ...Show moreLast updated: 30+ days ago
  • Promoted
IT SpecialistDatabase Manager

IT SpecialistDatabase Manager

destinationone ConsultingBathurst, New Brunswick, Canada
Full-time
CleanTech Education and EdTech Government (Municipal State / Provincial and Federal) Health and MedTech Healthcare and Wellness Legal NotForProfit and Public Accounting. We are committed to building a...Show moreLast updated: 30+ days ago
(Remote) Technical Support Engineer

(Remote) Technical Support Engineer

N. Harris Computer Corporation - USANew Brunswick, Canada
CA$80,000.00–CA$120,000.00 yearly
Remote
Full-time
Silverblaze is looking for a Technical Support Engineer to join our team!.We are seeking highly skilled and adaptable Full Stack Technical Support Engineer. This role will be an integral part of our...Show moreLast updated: 30+ days ago
Field Support Bilingual Data Entry Clerk

Field Support Bilingual Data Entry Clerk

Crawford & CompanyNB, Canada
Full-time
The role of the Bilingual Data Entry Clerk is to provide accurate and complete data entry of lists and / or review / editing of transcribed voice clips from our mobile app software.This is a process-or...Show moreLast updated: 4 days ago
Solution Delivery Manager

Solution Delivery Manager

Rogers CommunicationsBathurst, NB, CA
CA$20.00 hourly
Full-time +1
Note : This position is avaiable to candidates in multiple locations as long as you are able to travel to a local Rogers office. Our Technology team wakes up every day with one goal in mind - connect...Show moreLast updated: 30+ days ago
Bilingual Technical Support Agent

Bilingual Technical Support Agent

CB CanadaNew Brunswick, Canada
CA$22.90 hourly
Full-time
Bilingual Technical Support Agent - $22.Provide technical support to customers by phone, email and chat in French and English. Respond to access requests, software updates, password resets, external...Show moreLast updated: 30+ days ago
Amazing Charts Technical Support Representative-1

Amazing Charts Technical Support Representative-1

Caretracker, Inc.New Brunswick, Canada
CA$50,000.00–CA$60,000.00 yearly
Remote
Full-time
Principal Duties and Responsibilities.Monitors and answers incoming support calls, chats, and emails.Make outbound calls for waiting cases. Use remote login tools to assist clients with technical an...Show moreLast updated: 30+ days ago
Global Software / Firmware Support Lead

Global Software / Firmware Support Lead

LXK Lexmark International Inc.New Brunswick
17 days ago
Job type
  • Full-time
  • Remote
Job description

The Global Software / Firmware Support Lead is responsible for driving strategic initiatives and continuous improvements across end-to-end processes for the software and firmware support organization. This role will align all strategic initiatives for processes, policies, and technologies across geographies. The Software / Firmware Global Lead will play a crucial role in ensuring our support organization is equipped with the knowledge, training, and processes needed to deliver outstanding service to our customers.

Key Responsibilities :

Lead the development and maintenance of knowledge bases for our Software / Firmware products.

Design and deliver training programs for customer support teams to ensure they are well-equipped to assist customers with Software / Firmware issues.

Establish and optimize support processes to enhance efficiency and effectiveness.

Collaborate with product management, engineering, and other cross-functional teams to stay updated on product changes and ensure support readiness.

Monitor and analyze support metrics to identify areas for improvement and implement corrective actions.

Act as a subject matter expert for our Software / Firmware products within the customer support organization.

Drive continuous improvement initiatives to enhance the overall customer support experience.

Oversee the support process and training for Software / Firmware at Levels 2-3 and maintain a strong relationship with Customer Support Engineers (CSE) to drive product improvements.

Minimum Requirements :

8+ years in-depth functional expertise in Customer Support or related field.

Domestic and international travel is required.

Preferred Qualifications :

Bachelor’s degree in Business, Engineering, or Computer Science.

MS Dynamics 365 experience.

5+ years project leadership experience.

Excellent written and verbal communication skills to effectively communicate with all levels of management and teams.

Ability to quickly absorb product and process knowledge and apply appropriately to meet strategic goals.

Strong analytical skills, knowledge of benchmarking processes and application of best practices, and problem-solving skills.

Global experience.

Formal Continuous Improvement training (i.e., Six Sigma).

Ability to influence.

Decisive yet collaborative leadership style.

Creative problem solver.

Soft Skills :

Strong teamwork and collaboration skills.

Excellent problem-solving abilities.

Effective communication and interpersonal skills.

Leadership and mentoring capabilities.

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!

We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.

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