It networking • surrey bc
We are looking for an IT Analyst to join our team in Burnaby! As an IT Analyst, you are responsible for coordinating IT service delivery, managing projects, and overseeing the acquisition and deplo... Show more
Department: Technology / Service Delivery.Location: Burnaby, British Columbia, Canada (Local & Remote).Employment Type: Full-time, Permanent (40 hours/week).Reporting To: IT Service Delivery M... Show more
We are seeking a Senior IT Administrator to manage and secure critical IT infrastructure across a multi-site environment.This role is ideal for a hands-on IT professional with strong experience in ... Show more
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce.With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, He... Show more
Working online with ClubShop Rewards means working alongside a reliable, modern, and dynamic company, serving consumers and companies all over the world.ClubShop Rewards has been offering a serious... Show more
Working online with ClubShop Rewards means working alongside a reliable, modern, and dynamic company, serving consumers and companies all over the world.ClubShop Rewards has been offering a serious... Show more
Develop and maintain software components on current and future networking related products.Design, develop and implement highly scalable software features and infrastructure on our next-generation ... Show more
As trusted Executive & Professional Search partners, Talent Edge brings deep expertise in talent acquisition and advisory across industries.We leverage cutting-edge research and market mapping tool... Show more
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,... Show more
Powertech Labs Inc is a cleantech company with the mission of being a trusted innovation partner providing solutions, specialized testing, and technical expertise for a safe and sustainab... Show more
Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Show more
Feel proud of what you do and help shape the future of BC at a BC Top Employer.We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, ... Show more
RBC FINANCIAL PLANNING - ELEVATE YOUR CAREER.Join Canada's Largest Network of Accredited Financial Planners.Are you a CFP®, PFP®, or QAFP® professional looking for your next opportunity? Experience... Show more
MatchBox is urgently seeking a Senior Business Analyst Cybersecurity & IT Resiliency for a 12 month contract role.This is a hybrid role (2 days on site and 3 remote) with our New Westminster public... Show more
Life Insurance Representative .Career Opportunity | Training & New Advisor Support | Licensing Support.Serenia Life Financial is looking for motivated, relationship-driven individuals who want... Show more
We are looking for a skilled Software Developer to join our team, working across Android.This role primarily focuses on developing new features and handling complex maintenance tasks, such as refac... Show more
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,... Show more
Overview
We are looking for an IT Analyst to join our team in Burnaby! As an IT Analyst, you are responsible for coordinating IT service delivery, managing projects, and overseeing the acquisition and deployment of technology assets for offices across British Columbia. The IT Analyst role is focused on ensuring that computer systems operate effectively so users can perform their organizational responsibilities efficiently. This includes receiving, prioritizing, documenting, and actively resolving escalated support requests. Troubleshooting may involve the use of diagnostic tools and help desk ticketing systems, as well as providing hands-on support at office locations. This role requires you to be in the office five days per week. How you'll make an impact Contribute to IT projects by implementing a wide range of technology solutions, including networking equipment, end-user devices, personal computers, cabling, and related software. Provide Level 1 and Level 2 support for tickets submitted through the Service Desk. Deliver advanced hands-on technical support for requests assigned by the Service Desk. Communicate and escalate incidents and requests as required to ensure timely resolution. Log, monitor, and review incidents and requests to ensure proper documentation and resolution. Investigate hardware issues and perform minor repairs to system hardware and communication connections. Act as the site lead for technical projects, coordinating infrastructure requirements for new office builds or office relocations. Participate in meetings, committees, and ongoing training initiatives to enhance individual, departmental, and organizational performance. Assist and train users on the effective use of technology to improve efficiency and productivity. Mentor and collaborate with other technical analysts and members of Gallagher Technical Services (GTS). Contribute to IT project planning and budgeting as needed. Work effectively with regional staff and GTS personnel to ensure divisional priorities and standards are met. Adhere to GTS standards, policies, and procedures to maintain consistency and quality. Perform other duties as assigned to support team and organizational objectives. About you A Bachelor's degree in Computer Science or a related field, a college diploma/certificate in IT, or 3 years of experience in a similar role. A professional demeanor and excellent communication skills, with the ability to clearly explain technical concepts to non-technical users. Strong understanding of technologies and solutions, with the ability to proactively manage resources and priorities. Excellent analytical and multitasking abilities, with a customer-focused approach and strong problem-solving skills. Proficiency in Microsoft Office applications and the ability to provide on-site technology support for projects. A valid provincial driver’s license and willingness to travel to assigned locations (approximately 20% travel).
