Information technology manager • brampton on
Administer, configure, and develop on the ServiceNow platform to support ITSM, ITOM, HRSD, and other business processes.Design and implement custom applications and integrations using ServiceNow St... Show more
Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes.Our purpose is to enrich and nurtur... Show more
For more than 50 years, the building team has been giving life to countless construction projects, distinguishing itself by the high quality of its work, respecting the highest industry standards a... Show more
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions.We empower both the food and retail industries to expand their reven... Show more
Quantum Lifecycle is seeking a results-oriented Procurement Manager to establish and lead the Company's procurement function across North America.This newly created role will develop procurement st... Show more
Job Description/Tasks/Responsibilities.Responsible for planning project work, securing requisite materials and subcontracted services and providing information to permit billing of services provide... Show more
Join us in building Careers and shaping Experiences Beyond the Box”.At Atlantic Packaging, every box tells a story and yours begins here.As a proudly Canadian-owned company with over 80 years of ex... Show more
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Analyze budget to boost and maintain the restaurant's profits.Develop budget to determine cost of f... Show more
Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes.Our purpose is to enrich and nurtur... Show more
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Analyze budget to boost and maintain the restaurant's profits.Develop budget to determine cost of f... Show more
Canada Rocket Company is developing Canada's first medium-lift launch vehicle.We are a team of veterans from SpaceX, Blue Origin, Rocket Lab, ArianeGroup, Pangea Propulsion, Tesla, MDA, and more, b... Show more
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most.Together, we are proud to support 30 million Canadians each month throu... Show more
Direct the daily engineering activities for the advanced engineering, current engineering and quoting activities.Able to direct the day to day activities of engineering department associates to ens... Show more
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Establish methods to meet work schedules.Requisition food and kitchen supplies.Supervise and co-ord... Show more
Quantum Lifecycle Partners LP is the leading and largest vertically integrated IT Asset Disposition & Recycling processor in Canada.We are committed to enabling safe and secure reuse of electronics... Show more
Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada.Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the indus... Show more
This leadership role is responsible for overseeing maintenance operations to maximize equipment reliability, minimize downtime, and support safe, efficient manufacturing processes.Working closely w... Show more
Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes.Our purpose is to enrich and nurtur... Show more
Are you a highly skilled and motivated individual looking for an immediate opportunity in the Food & Beverage industry? Do you thrive in a dynamic and fast-paced environment?.As Assistant Manager, ... Show more
Charger Logistics is a leading asset-based transportation and supply chain solutions provider with operations across Canada, the United States, and Mexico.Headquartered in Brampton, Ontario, Charge... Show more
Administer, configure, and develop on the ServiceNow platform to support ITSM, ITOM, HRSD, and other business processes.
Design and implement custom applications and integrations using ServiceNow Studio and scripting tools.
Maintain the health of the CMDB and ensure data integrity through Discovery and integrations.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Manage user roles, groups, and access controls (ACLs) to ensure secure and appropriate access.
Monitor system performance and conduct regular maintenance, upgrades, and patching.
Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
Provide technical support, troubleshoot issues, and resolve incidents related to the ServiceNow platform.
Create and maintain documentation for configurations, processes, and procedures.
Train our internal IT technology teams as needed and provide guidance on ServiceNow best practices
ServiceNow instance setup and environment configuration
ITSM, ITOM, HRSD module activation and configuration
Role-based access control matrix and ACL implementation
Scheduled maintenance plan (patching, upgrades, backups)
Custom Development & Integrations
Custom applications built using ServiceNow Studio
Scripted REST/SOAP integrations with third-party systems
Scoped application packages with update sets
API documentation for integrations
CMDB Health & Data Integrity
CMDB data model validation and normalization
Discovery configuration and credential setup
Integration maps for asset and configuration data sources
CMDB health dashboard and periodic audit reports
Technical Artifacts
Workflows & Automation
Flow Designer workflows for ITSM/HRSD processes
Business rules, client scripts, and server-side scripts
UI policies and UI actions for enhanced user experience
Notification templates and event triggers
Performance & Monitoring
System performance baseline and monitoring dashboards
Scheduled jobs and cleanup scripts
Upgrade testing and validation checklist
Performance tuning recommendations
Documentation & Training
Configuration guides for each module and integration
Standard Operating Procedures (SOPs) for platform usage
Troubleshooting playbooks for common issues
Change management and release documentation
What you must have:
Minimum 3-5 years of hands-on experience with ServiceNow administration and development.
Experience managing ServiceNow upgrades and patching cycles.
Proficiency in JavaScript, HTML, CSS, and REST/SOAP web services.
Experience with ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.
Familiarity with ServiceNow Discovery, MID Servers, and integrations.
Strong understanding of ITIL framework and service management processes.
Experience with Agile/Scrum methodologies.
ServiceNow Certified System Administrator (CSA)
Nice to have:
ServiceNow Certified Application Developer
ITIL Foundation Certification
ServiceNow Implementation Specialist (for specific modules like ITSM, HRSD, etc.)
***Please note that proof of certification must be provided.
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
