Talent.com

Human resources coordinator Jobs in Waterloo, ON

Create a job alert for this search

Human resources coordinator • waterloo on

Last updated: 2 days ago

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more

 • Promoted

Senior Water Resources Engineer

StantecWaterloo, ON
Full-time +1

Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ... Show more

Accounts Payable Coordinator

Elby Professional Recruitment IncKitchener, ON, CA
Permanent
Quick Apply

Our client in Kitchener is seeking a detail-oriented and tech-savvy .If you are a team player with strong accounting knowledge and exceptional Excel skills, eager to contribute to a colla... Show more

Project Coordinator

AFIMAC CanadaKitchener, Ontario, CA
Full-time

AFIMAC Canada is seeking experienced Project Co-ordinators for upcoming assignments in Ontario related to labour disruptions, organized protests and man made crisis/disasters.This position will req... Show more

ABI Intake Coordinator - Permanent Full Time

Traverse IndependenceKitchener, ON, CAN
Full-time +1
Quick Apply

ABI Intake Coordinator (Permanent Full Time).Traverse Independence was founded in 1975 as an agency dedicated to developing housing with support services for people with physical disabilities.Since... Show more

Patient Care Coordinator - Waterloo Family Dental

Dentalcorp CanadaWaterloo, Ontario, Canada
Full-time
Quick Apply

At Waterloo Family Dental, we’re proud to be a trusted dental practice serving patients of all ages across the Waterloo–Kitchener area.From a child’s first visit to comprehensive care for seniors, ... Show more

Human Resources Consultant

BDOCaroline St,Waterloo,Kitchener
Full-time

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more

Program Coordinator

CommunitechKitchener, ON, CA
Full-time

Communitech helps tech companies start, grow, and succeed in Waterloo Region.We’re building a tech ecosystem that’s proudly local, globally ambitious and powered by community.Since 1997, Communitec... Show more

Health & Safety Coordinator

BWXTKitchener, ON, CA
Full-time

BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment.This includes steam generators, nuclear fuel... Show more

Land Development Coordinator

Premier Project Consultants Ltd.Kitchener, ON, CA
Full-time
Quick Apply

As a Land Development Coordinator, you will play a key role in advancing residential and commercial development projects through various stages of the development lifecycle.You will ... Show more

Dental Administrator and Treatment Coordinator

MHMIKitchener, Ontario, Canada
Full-time

Dental Front Desk Adminstrator/Treatment Coordinator - Toothworks Dental Clinic.Are you passionate about supporting a team dedicated to providing top notch dental care, and helping patients underst... Show more

Bilingual Linguistic Coordinator (12 month contract)

KenvueWaterloo, Ontario, Canada
Temporary

Kenvue is currently recruiting for a:.Bilingual Linguistic Coordinator (12 month contract).Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NE... Show more

Human Resources Generalist, Kitchener

VoyagoKitchener, ON, CA
Full-time
Quick Apply

Voyago, Transdev Ontario, is hiring a.Kitchener, Ontario office with additional coverage in other locations.Reporting to the HR Business Partner, the Human Resources Generalist is responsible for c... Show more

Office Coordinator

Altruck International CentresKitchener, ON, CA
Full-time +1

Join the Idealease Team as Our Office Coordinator!.Location: 48 Ardelt Avenue, Kitchener, Ontario.Job Type: Full-time, Permanent Pay: .Altruck International Truck Centres is looking for a customer ... Show more

Elite Inforce Case Coordinator

ManulifeWaterloo, Ontario
Full-time

Manulife’s Insurance business unit is a leading provider of investment and insurance solutions that meet the diverse financial needs of Canadian families.In collaboration with independent Financial... Show more

Human Resources Generalist, Kitchener

VoyagoKitchener, Ontario, Canada
Full-time

Voyago, Transdev Ontario, is hiring a.Kitchener, Ontario office with additional coverage in other locations.Reporting to the HR Business Partner, the Human Resources Generalist is responsible for c... Show more

BC coordinator

Randstad CanadaWaterloo, Ontario, CA
Full-time +1
Quick Apply

Are you someone who thrives on turning complexity into clarity—and plans into action? The Canada Operations 1st Line Risk and Controls team is looking for an experienced and driven professional to ... Show more

Coordinator, Resource Management

MNPWaterloo, ON, Canadá
Full-time

The Coordinator, Resource Management team, ensuring the effective deployment of consulting and professional staff across client engagements.This role helps balance demand with capacity, ensures the... Show more

Bilingual New Business Coordinator

Securian CanadaWaterloo, ON, CA
Full-time
Quick Apply

What we do every day to be our very best.Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows.We’re agile and innovative, and we aren't afraid ... Show more

People also ask
Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
3 days ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

"