Help desk technician Jobs in Toronto, ON
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Help desk technician • toronto on
Last updated: 21 hours ago
The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients.
Specializing in supporting our client’s line of ...Show moreLast updated: 30+ days ago
Join a dynamic and forward-thinking organization dedicated to providing exceptional support and services to its stakeholders.
Thispany values innovation, collaboration, and continuous improvement, m...Show moreLast updated: 30+ days ago
Service Desk Technician (L1) - Toronto, In-Office.Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions....Show moreLast updated: 30+ days ago
The Helpdesk provides 24 / 7 support to Shortcuts Software clients globally.The Helpdesk Technician is responsible for answering inbound customer calls, and resolving any queries, or concerns that th...Show moreLast updated: 27 days ago
Klick is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997.
Were one of the countrys Top 10 Great Workplaces 10 Most Inspi...Show moreLast updated: 30+ days ago
Provides subject matter expertise and effective solutions within the TPS Help Desk business.Ensures that initiatives and solutions, programs and processes are consistently and effectively implement...Show moreLast updated: 1 day ago
Get AI-powered advice on this job and more exclusive features.We are looking for a Help Desk Technician for a full time permanent engagement.
Role is fully on site in Downtown Toronto.Serve as the f...Show moreLast updated: 10 days ago
This will be a remote role to start, with plans to transition to hybrid once the office space is set (likely in downtown Toronto, Canada).
With millions of diners, 60,000 restaurant partners and 25+...Show moreLast updated: 28 days ago
How You'll Make An Impact : .Provide high quality support by answering calls and tickets directed to the Global Service Desk.
Respond to and resolve requests within the specified time frame as log...Show moreLast updated: 21 hours ago
- Promoted
IT Help Desk Technician - Level 2
VC3Toronto, ON, CanadaFull-time
Help Desk Analyst
HaysTorontoTemporary
Service Desk Technician
Info-Tech Research GroupToronto, ON, CanadaFull-time
Help Desk Technician
Jonas Software UKToronto GTAFull-time
IT Help Desk - Fixanator
KlickToronto, Ontario, CanadaFull-time +1
Manager, TPS Help Desk
BMOToronto, Ontario, CanadaPart-time
Help Desk Technician
Infotek Consulting Inc.Toronto, ON, CanadaFull-time +1
Help Desk Tier II (Hybrid - Toronto, Canada)
OpenTableToronto, ON, CanadaTemporary
- Promoted
- New!
Service Desk Technician
Merican Inc.Toronto, ON, CanadaFull-time
- Richmond Hill, ON (from $ 45,227 to $ 105,000 year)
- Kamloops, BC (from $ 49,725 to $ 74,630 year)
- Quebec City, QC (from $ 42,975 to $ 74,120 year)
- Montreal-Ouest, QC (from $ 45,000 to $ 73,927 year)
- Montreal, QC (from $ 45,000 to $ 73,927 year)
- Windsor, ON (from $ 65,209 to $ 73,886 year)
- St. Catharines, ON (from $ 56,078 to $ 73,886 year)
- Brampton, ON (from $ 49,688 to $ 73,842 year)
- Toronto, ON (from $ 36,075 to $ 73,799 year)
- Burnaby, BC (from $ 57,428 to $ 73,797 year)
IT Help Desk Technician - Level 2
VC3Toronto, ON, Canada30+ days ago
Job type
- Full-time
Job descriptionUnderstand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards. Receive & respond to escalated service requests, incidents and change requests in a timely manner Be familiar with Microsoft Office standalone and Office 365, and the differences between them. Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment. Train and educate CompuVision clients on technical standards Maintain accurate and up to date documentation through the change management process. Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients Mentor and assist Tier 1 and Tier 2 Peers. Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance. Microsoft MCSE, MCSA, or MCTIP (in progress or completed) At least 2 years relevant IT experience fully supporting and building SMB environments. At least 3 years’ experience managing & working with the following technologies : At least 2 years’ experience with virtualization technologies Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity. Exchange Active Directory GPOs Routing and Switching Firewalls VPNs Virus and Security TCP / IP DHCP Hyper-V VMWare You are disruptive and innovative : Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious You have a growth mindset and are looking for a long-term home : This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset You are a fanatic about customer service : We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond You thrive as part of a team : We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne You are seeking a fun, culture and values driven organization : Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success. We appreciate all applications; however, only those candidates selected for an interview will be contacted
Job Description
Job Description
Description
The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new / updating changed information in our knowledgebase.
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by : Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Noble Promise - “ Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.
An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.
CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit :
- Wit and sense of humour
- Desire to constantly grow and learn
- Willingness to ask questions and accept that you don't know it all
- Commitment to the success of our team and our clients
- Courage to be innovative and openness to share new ideas
- Willingness to listen (keep your eyes and ears open!)
- Glass half full focus and mindset
- Urge to acknowledge and recognize the contributions of others
- Optional) Meme-sharing capabilities
Who we are
CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.
At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.
Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise : “Building Growth Minded People ”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.
The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.
Key Responsibilities
Skills Knowledge and Expertise
What you already have
Windows Server
Benefits
Why you should join :
Why you shouldn't :
Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!