Help desk specialist Jobs in Calgary, AB

ABOUT COOLIT, AN ECOLAB COMPANY

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinctions in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

WHAT YOU’LL DO:

Role:

The Factory Test Specialist at CoolIT Systems is responsible for ensuring the quality and performance of in‑process and finished liquid cooling products through robust factory testing. This role applies industrial expertise in test processes, sensing techniques, signal conditioning, and electromechanical systems, with a strong understanding of heat transfer and fluid dynamics. The Specialist drives continuous improvement in factory test methods, improves first‑pass yield, and collaborates closely with the factory test team to meet financial targets and deliver high levels of customer satisfaction.

Responsibilities:

Safety and Compliance:

• Adhere to all safety guidelines and protocols to create a safe working environment.
• Always wear appropriate personal protective equipment (PPE), such as gloves, safety glasses, and hearing protection, as required.
• Actively participate in safety training sessions and promptly report any safety concerns or hazards.
• Comply with industry regulations and company policies to ensure proper handling of electro-mechanical components and systems.

Quality:

• Defining and driving factory test requirements during New Product Introduction (NPI) projects
• Collaborate cross-functionally with design, test and qualification, manufacturing engineering and manufacturing teams, especially in DFM discussions
• Documenting in-process and end of line factory test procedures for liquid cooling products
• Implementing in-process and end of line factory test procedures for liquid cooling products in CoolIT MES system
• Designing manufacturing test equipment
• Lead root cause investigations for complex yield escapes and customer returns using structured problem-solving methodologies (8D, DMAIC, Fishbone, Fault Tree Analysis).
• Define and maintain statistical process control (SPC) frameworks for critical-to-quality (CTQ) parameters.
• Establish Cp/Cpk capability requirements and validate process capability prior to production ramp.

WHO YOU ARE:

Basic Qualifications:

• Bachelor’s degree in electrical Engineering, or a related technical field
• Minimum of 3 year of experience in industrial testing, lab testing or electrical environment
• Academic courses in the field of testing, automation, controls, signal conditioning or related course work

Preferred Qualifications:

• EIT designation

Skills:

• Experience in high power testing (480 volts)
• Experience in electrical panel testing
• Proficiency in Python of similar programming language
• Proficiency in statistical methods and software (such as Minitab)
• Proficiency in MS PowerPoint, Excel and Word
• Strong analytical skills with the ability to interpret and act on complex data sets
• Excellent written and verbal communication skills, especially when dealing with cross-functional teams
• High attention to detail and process-oriented mindset
• Ability to manage multiple priorities in a fast-paced engineering/manufacturing environment
• Strong collaboration and problem-solving abilities with a proactive approach.

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

• Vacation and flex days, and paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.

We thank every candidate in advance, however, only those selected for an interview will be contacted. Please note: immigration sponsorship is not available for this role.

Successful candidates for this position will be required to undergo background checks including criminal records check and education.

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.