IT Help Desk Intern

ABOUT US : Founded in 1976, Startec’s unwavering commitment to solving client problems has driven our growth to become a leader in the engineering, design, manufacture and service of compression and processing and refrigeration systems across North America.

Like an Everyday Maverick, our companies are driven to find a better way. BEHAVORIAL ASSESSMENT : All applicants must complete the Traits and Behaviors Assessment below when submitting their application.

Please proceed using the link : https : / / app.traits.com / survey / a56e7669-2ba6-4573-83cd-800831da5362 POSITION OVERVIEW : Startec Corporate Services is currently searching for a IT Helpdesk Intern to work at our Shepard office location ( 9423 Shepard Road SE.

Calgary, Alberta T2C 4R6) . The IT Help Desk Intern role offers an excellent opportunity for a proactive individual to build hands-on IT support experience.

As an integral part of the IT team, you will provide technical support to users, troubleshoot hardware and software issues, and deliver top-tier customer service.

This is a 3 5 month term position, covering a maternity leave. KEY PERFORMANCE INDICATORS (KPI) : TECHNICAL SUPPORT (Weighting 75%) Ticket Management Deliver exceptional customer service by promptly responding to user inquiries, addressing concerns, and providing timely resolutions to technical issues.

Maintain a professional and courteous demeanor at all times. Manage help desk tickets efficiently by accurately documenting and prioritizing use requests.

Update ticket statuses, follow up with users to ensure issue resolution, and escalate complex problems to senior technicians when necessary.

Hardware / Software Installation & Configuration Assist with the deployment and setup of new computer systems, peripherals, and network devices.

Assist users with the installation, configuration, and troubleshooting of software applications, including operating systems, productivity tools, and specialized software used within the organization.

Perform basic hardware maintenance tasks such as installing or replacing components, troubleshooting hardware failures, and ensuring the proper functioning of computer peripherals.

Adhere to IT security policies and procedures to ensure the confidentiality, integrity, and availability of organizational data.

Educate users on security best practices and assist with security-related inquiries. IT ADMINISTRATION (Weighting 25%) User Training & Documentation Assist in the development of user-friendly documentation, manuals, and guides to assist users in resolving common technical issues independently.

Conduct training sessions or workshops to educate users on IT best practices and new technologies. IT Inventory Management Maintain accurate records of IT assets, including computers, peripherals, and software licenses.

Conduct periodic inventory audits to track asset usage and identify discrepancies QUALIFICATIONS : Relevant degree such as Computer Science, Information Technology, or a related field.

Experience in Windows platform and Microsoft Office 365 Microsoft Azure Fundamental Certification would be considered an asset.

Basic knowledge of Active Directory Services and Microsoft 365 would be an asset. Experience with Microsoft 365 Suite, i.

e., Microsoft Teams, Notes, Forms, Intune, etc., would be considered an asset. Excellent customer service skills combined with strong verbal and written communication skills.

Strong Analytical and problem-solving skills Able to multi-task in a high paced environment with conflicting priorities A quick learner who can easily understand new concepts.

We offer competitive wages, training, flexible, dynamic, and exciting work environment. We thank you for your application and interest in our organization.

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