Help Desk Support - Tier I

Ref ID : 05000-0012388170

Classification : Help Desk Analyst I

Compensation : DOE

Robert Half is hiring now for an experienced Help Desk Support to fulfill a Contract / Temporary role for our Calgary area Client. You will provide onsite technical support and maintenance for the Client’s IT infrastructure. We are searching for a candidate with top-notch technical knowledge and outstanding customer service skills to provide technical support including troubleshooting, installations, updates etc., as well as documenting all incidents in the ticketing system, and supporting the larger team with customer and project support. This role is located in the Calgary, AB. area.

WHAT YOU GET :

Our client offers a competitive wage and the opportunity to work in a team-oriented and supportive environment gaining knowledge and skills. If you think you have what it takes to join this innovative organization, please submit your details online today!

Job Requirements : MUST HAVES :

• 2 + years of proven working experience in providing Tier I help desk support in fast paced working environment
• Excellent PC / OS / Software troubleshooting skills
• Above average communication and interpersonal skills – open and honest communication ability to quickly understand and accurately interpret meaning, purpose and importance
• Knowledge of security systems & access control knowledge
• Exceptional analytical skills and problem-solving competencies, with the ability to devise creative, workable solutions within established policies
• Must be highly organized with great attention to detail and providing quality results
• An enquiring mind with the ability to think outside the box and search for answers

This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, please submit your resume online today and please reference # 05000-0012388170 in your communications.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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