help desk technician
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 44 hours per week
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 2 years to less than 3 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Screening questions
Are you currently legally able to work in Canada?
Health benefits
- Dental plan
- Health care plan
Other benefits
- Learning / training paid by employer
- Paid time off (volunteering or personal days)
Support for newcomers and refugees
Participates in a government or community program or initiative that supports newcomers and / or refugees
Support for youths
Participates in a government or community program or initiative that supports youth employment
Support for Indigenous people
Participates in a government or community program or initiative that supports Indigenous people
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
help desk technician
Education: Secondary (high) school graduation certificate.Experience: 7 months to less than 1 year.Report on the performance of computer systems and networks.Respond to users experiencing difficulties with computer.Consult user guides, technical manuals and other documents to research and implement ...
help desk technician
Hours: 30 to 44 hours per week.Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience: 2 years to less than 3 years.Respond to users experiencing difficulties with computer.Consult user guides, technical manuals and other documents to ...
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