- Work Term : Permanent
- Work Language : English
- Hours : 30 to 44 hours per week
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 2 years to less than 3 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Screening questions
Are you currently legally able to work in Canada?
Health benefits
- Dental plan
- Health care plan
Other benefits
- Learning / training paid by employer
- Paid time off (volunteering or personal days)
Support for newcomers and refugees
Participates in a government or community program or initiative that supports newcomers and / or refugees
Support for youths
Participates in a government or community program or initiative that supports youth employment
Support for Indigenous people
Participates in a government or community program or initiative that supports Indigenous people
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
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