Talent.com
help desk technician

help desk technician

F12.netCalgary, AB, CA
Il y a 13 jours
Salaire
29.55 CAD–30.55 CAD par heure
Type de contrat
  • Permanent
  • Temps plein
Description de poste
  • Work Term : Permanent
  • Work Language : English
  • Hours : 30 to 44 hours per week
  • Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience : 2 years to less than 3 years

    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Attention to detail

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management

      • Screening questions

    • Are you currently legally able to work in Canada?

      • Health benefits

    • Dental plan
    • Health care plan

      • Other benefits

    • Learning / training paid by employer
    • Paid time off (volunteering or personal days)

      • Support for newcomers and refugees

    • Participates in a government or community program or initiative that supports newcomers and / or refugees

      • Support for youths

    • Participates in a government or community program or initiative that supports youth employment

      • Support for Indigenous people

    • Participates in a government or community program or initiative that supports Indigenous people

      • Supports for visible minorities

    • Participates in a government or community program or initiative that supports members of visible minorities