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Help desk Jobs in Surrey, BC
IT Help Desk Team Lead
Purdys Chocolatier2777 Kingsway, Vancouver, BC V5R 5H7, CanadaConfidential Company Director, IT
BoydenBC, CAfront desk agent
Hospitality Inn HotelBurnaby, BC, CATeam Manager MAP, £42ph, Early Year Help, Surrey
Pertemps Social CareSurrey, Surrey2024-2025 Winter Season Employment - Inside & Outside Operations
Sasquatch Mountain ResortFraser Valley, British Columbia- Promoted
Help Desk IT Support Engineer - On-Site Required
Network Builders ITLangley, BC, Canadafront desk agent
Comfort Inn & SuitesLangley, BC, CAFRONT DESK SALES ASSOCIATE
EightSix NetworkBC- Promoted
Nanny Wanted - Need Help With Mornings, Getting Toddler Ready And Daycare Drop Off. Must Have Own Vehicle
CanadianNanny.caBurnaby, British Columbia, CanadaFRONT DESK - OPENER
Gold's Gym - British ColumbiaPort Coquitlam, BC, CAGuest Services Desk Representative
Westwood PlateauCoquitlam, British Columbiafront desk hotel clerk
Harbour House HotelSalt Spring Island, BC, CAFULL / PART TIME Physio at professional multi discipline clinic - TRI CITIES
Core Kinesis PhysiotherapyLansdowne Dr Coquitlam VE J BC CanadaEducation Assistant - Our Lady of Perpetual Help Elementary
York Region District School BoardBritish Columbia, CanadaIT Service Desk Analyst
Refrigerative Supply LimitedBurnaby, BCDesk Adjuster 2
Crawford & CompanyBC, CAFrench Canadian Speaking Service Desk Agent
UnisysRemote, BC CanadaShop Help
TIP GroupDelta, BC, CAService Desk Technician
Leavitt MachineryCoquitlam, BC, CANGuest Experience Supervisor (Full
Century GroupSurrey, BC, CAIT Help Desk Team Lead
Purdys Chocolatier2777 Kingsway, Vancouver, BC V5R 5H7, CanadaCraving a dream job? Join one of Canada's Top Employers.
Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trus t, and supportive work environment.
Job type : Full-time, permanent
Expected salary range : $66,000 – $70,000 per year
Do you love chocolates? As a proud Canadian Chocolatier, we create connection and joy through the power of chocolate and have a great deal of fun doing so.
We truly value diversity in our workforce and therefore, welcome applicants of all ethnic groups, genders, races, religions, abilities, and backgrounds.
We’re looking for an IT Help Desk Team Lead to join our IT team based in Vancouver, BC. This individual will report to the IT Operations Manager.
Job Overview : The Help Desk Team Lead oversees daily help desk operations to ensure efficient resolution of technical issues and high customer satisfaction. This role involves overseeing the team of help desk analysts, driving help desk initiatives, managing escalations, implementing best practices to enhance service delivery, and overall IT support.
You will have the opportunity to :
- Oversee the workload of help desk analysts, managing both incoming issues and ongoing projects. Assign tasks appropriately, ensuring clear communication and consistent response times across the team to stakeholders
- Uphold established service level agreements, develop help desk coverage schedules and report key performance indicators
- Act as the first point of contact for stakeholder escalations, re-route issues as required , ensuring high-risk and security issues are escalated to the IT Leadership Team
- Provide ownership over the service management system, develop process improvements and create / update documentation for the internal knowledge base
- Maintain hardware inventory and software licensing ; adhere to a budget for upgrades, renewals and break / fix situations ; install and configure computer hardware and workstations ; and support application software upgrades and preventative maintenance
- Contribute to incident response, specifically owning company-wide communication during unplanned incidents
- Contribute to security planning and uphold PCI / security standards across the organization
You will be a good fit if you :
Get ready to enjoy :
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We appreciate the interest of all applicants, and while we wish we could personally reach out to everyone, we can only contact those selected for an interview.
We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability, please reach out to us via email at [email protected] . We're here to help!
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