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Help desk Jobs in Surrey, BC

Last updated: 8 days ago
IT Help Desk Team Lead

IT Help Desk Team Lead

Purdys Chocolatier2777 Kingsway, Vancouver, BC V5R 5H7, Canada
CA$66,000.00–CA$70,000.00 yearly
Craving a dream job? Join one of Canada's Top Employers.Purdys Chocolatier is delighted to have been voted by our employees as one of. This esteemed award is a testament to the rich texture of our h...Show moreLast updated: 30+ days ago
Confidential Company Director, IT

Confidential Company Director, IT

BoydenBC, CA
CA$160,000.00–CA$180,000.00 yearly
Permanent
The Company is a small / mid-sized privately owned company operating in the investment sector.The organization is known for its high performing, social, community-focused culture.The Director IT will...Show moreLast updated: 9 days ago
front desk agent

front desk agent

Hospitality Inn HotelBurnaby, BC, CA
CA$18.50 hourly
Full-time +1
Education : Secondary (high) school graduation certificate.Register arriving guests and assign rooms.Process group arrivals and departures. Take, cancel and change room reservations.Provide informati...Show moreLast updated: 30+ days ago
Team Manager MAP, £42ph, Early Year Help, Surrey

Team Manager MAP, £42ph, Early Year Help, Surrey

Pertemps Social CareSurrey, Surrey
Team Manager MAP, £42ph, Early Year Help, Surrey.Pertemps are recruiting for a qualified and experienced Team Manager to manage and develop a county wide based multi-agency triage team.The team con...Show moreLast updated: 30+ days ago
2024-2025 Winter Season Employment - Inside & Outside Operations

2024-2025 Winter Season Employment - Inside & Outside Operations

Sasquatch Mountain ResortFraser Valley, British Columbia
CA$38.00 hourly
We have plenty of opportunities for both full-time and part-time employment.We are looking for team members with.Positions available for next winter season include : . Rental & Repair Shop Attendants....Show moreLast updated: 30+ days ago
  • Promoted
Help Desk IT Support Engineer - On-Site Required

Help Desk IT Support Engineer - On-Site Required

Network Builders ITLangley, BC, Canada
Full-time
We are looking for a Helpdesk Engineer with rock-star customer service skills and technical skills to help design and support the servers and network infrastructure of our clients.Not only do you n...Show moreLast updated: 30+ days ago
front desk agent

front desk agent

Comfort Inn & SuitesLangley, BC, CA
CA$18.50 hourly
Full-time +1
Education : Secondary (high) school graduation certificate.Experience : Experience an asset.Register arriving guests and assign rooms. Process group arrivals and departures.Take, cancel and change roo...Show moreLast updated: 30+ days ago
FRONT DESK SALES ASSOCIATE

FRONT DESK SALES ASSOCIATE

EightSix NetworkBC
CA$16.00 hourly
Answer phone, book and change appointments, perform sales transactions.Provide team members with daily appointment bookings and ensure timeliness. Ensure the boutique / spa is clean, organized and inv...Show moreLast updated: 30+ days ago
  • Promoted
Nanny Wanted - Need Help With Mornings, Getting Toddler Ready And Daycare Drop Off. Must Have Own Vehicle

Nanny Wanted - Need Help With Mornings, Getting Toddler Ready And Daycare Drop Off. Must Have Own Vehicle

CanadianNanny.caBurnaby, British Columbia, Canada
CA$20.00 hourly
Part-time
We need someone that can help us in the mornings, helping our 2 year old get up, fed and dressed, then dropping off at daycare for 8 am. Mama has to work early and needs to be out the door by 6 : 30 t...Show moreLast updated: 8 days ago
FRONT DESK - OPENER

FRONT DESK - OPENER

Gold's Gym - British ColumbiaPort Coquitlam, BC, CA
CA$17.40 hourly
Part-time
Gold’s Gym Port Coquitlam is hiring a part-time Gym Receptionist, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!.About Gold’s Gy...Show moreLast updated: 30+ days ago
Guest Services Desk Representative

Guest Services Desk Representative

Westwood PlateauCoquitlam, British Columbia
CA$14.50 hourly
The GSD Representative must be welcoming, knowledgeable, energetic and professional at all times as they are often the first impression for guests visiting the facility. Handling reservations for te...Show moreLast updated: 30+ days ago
front desk hotel clerk

front desk hotel clerk

Harbour House HotelSalt Spring Island, BC, CA
CA$18.50 hourly
Full-time +1
Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years.Register arriving guests and assign rooms. Process group arrivals and departures.Take, cancel and ch...Show moreLast updated: 30+ days ago
FULL / PART TIME Physio at professional multi discipline clinic - TRI CITIES

FULL / PART TIME Physio at professional multi discipline clinic - TRI CITIES

Core Kinesis PhysiotherapyLansdowne Dr Coquitlam VE J BC Canada
CA$43.00 hourly
We are looking for a great candidate to complement our team that can help take on some of the strong client demand we have and alleviate our client waitlist. This could be a new grad looking for gre...Show moreLast updated: 30+ days ago
Education Assistant - Our Lady of Perpetual Help Elementary

Education Assistant - Our Lady of Perpetual Help Elementary

York Region District School BoardBritish Columbia, Canada
CA$48,400.00–CA$59,436.00 yearly
Full-time
Certification from a recognized program would be an asset, as would experience working with children of elementary age.Interested candidates should submit resume and cover letter to the principal, ...Show moreLast updated: 30+ days ago
IT Service Desk Analyst

IT Service Desk Analyst

Refrigerative Supply LimitedBurnaby, BC
CA$40,000.00–CA$60,000.00 yearly
You are a self-motivatedachiever who gains satisfaction from providing excellent customer service andthrives in a high-paced team environment. This role includes handling servicerequests, incident m...Show moreLast updated: 30+ days ago
Desk Adjuster 2

Desk Adjuster 2

Crawford & CompanyBC, CA
We are currently recruiting for a.The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements. The successful candidate will investigate, evaluate, neg...Show moreLast updated: 30+ days ago
French Canadian Speaking Service Desk Agent

French Canadian Speaking Service Desk Agent

UnisysRemote, BC Canada
CA$28.00 hourly
Remote
What success looks like in this role : .Level telephone and other media contact support.Strive for a high level of first contact resolution. Respond to and resolve customer requests, in relation to so...Show moreLast updated: 30+ days ago
Shop Help

Shop Help

TIP GroupDelta, BC, CA
CA$21.00–CA$23.00 hourly
Full-time
Nordel Court, Delta, BC, V4G 1J9.Day shift) Monday to Friday between 6am – 3pm.Take your career to new heights and join.Canada and Europe! Our trailer leasing, rental, maintenance, and repair servi...Show moreLast updated: 30+ days ago
Service Desk Technician

Service Desk Technician

Leavitt MachineryCoquitlam, BC, CAN
CA$50,000.00–CA$60,000.00 yearly
Full-time
With an entrepreneurial spirit, people-focused mindset, and mission-driven approach, Venturis and its companies have achieved continued growth across North America. Today, the Venturis group of comp...Show moreLast updated: 30+ days ago
Guest Experience Supervisor (Full

Guest Experience Supervisor (Full

Century GroupSurrey, BC, CA
CA$23.00 hourly
Guest Experience Supervisor (Full-time) - Civic.Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — ...Show moreLast updated: 30+ days ago
IT Help Desk Team Lead

IT Help Desk Team Lead

Purdys Chocolatier2777 Kingsway, Vancouver, BC V5R 5H7, Canada
30+ days ago
Salary
CA$66,000.00–CA$70,000.00 yearly
Job description

Craving a dream job? Join one of Canada's Top Employers.

Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trus t, and supportive work environment.

Job type : Full-time, permanent

Expected salary range : $66,000 – $70,000 per year

Do you love chocolates? As a proud Canadian Chocolatier, we create connection and joy through the power of chocolate and have a great deal of fun doing so.

We truly value diversity in our workforce and therefore, welcome applicants of all ethnic groups, genders, races, religions, abilities, and backgrounds.

We’re looking for an IT Help Desk Team Lead to join our IT team based in Vancouver, BC. This individual will report to the IT Operations Manager.

Job Overview : The Help Desk Team Lead oversees daily help desk operations to ensure efficient resolution of technical issues and high customer satisfaction. This role involves overseeing the team of help desk analysts, driving help desk initiatives, managing escalations, implementing best practices to enhance service delivery, and overall IT support.

You will have the opportunity to :

  • Oversee the workload of help desk analysts, managing both incoming issues and ongoing projects. Assign tasks appropriately, ensuring clear communication and consistent response times across the team to stakeholders
  • Uphold established service level agreements, develop help desk coverage schedules and report key performance indicators
  • Act as the first point of contact for stakeholder escalations, re-route issues as required , ensuring high-risk and security issues are escalated to the IT Leadership Team
  • Provide ownership over the service management system, develop process improvements and create / update documentation for the internal knowledge base
  • Maintain hardware inventory and software licensing ; adhere to a budget for upgrades, renewals and break / fix situations ; install and configure computer hardware and workstations ; and support application software upgrades and preventative maintenance
  • Contribute to incident response, specifically owning company-wide communication during unplanned incidents
  • Contribute to security planning and uphold PCI / security standards across the organization

You will be a good fit if you :

  • Diploma in Computer Science, or equivalent experience
  • 5+ years of experience supporting IT services
  • 2 years in an IT support team management role is an asset
  • Experience managing cloud-based products such as Office 365, Sophos, Adobe Creative Cloud, Workspace One and managing service management solutions (Freshservice)
  • Understanding of networking concepts and protocols (VPN, DNS, WAN, LAN, RDP etc.)
  • Excellent communication and interpersonal skills
  • Ability to be on-call outside of regular business hours on a rotating basis
  • Must possess a valid BC driver's license and have access to a vehicle for travel between locations.
  • Get ready to enjoy :

  • Extended Health & Dental Plan, Health Spending Account
  • Sickness and Disability Plans
  • RRSP Matching Program
  • Profit Sharing depending on achieving the business goals
  • Active Lifestyle Program
  • Tuition Reimbursement
  • Employee discount, and much more
  • Ready to dive deeper? Check out our Instagram , TikTok or Facebook .

    We appreciate the interest of all applicants, and while we wish we could personally reach out to everyone, we can only contact those selected for an interview.

    We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability, please reach out to us via email at [email protected] . We're here to help!

    Other details

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