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Field engineer Jobs in Kitchener, ON

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Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more

 • Promoted

Network Engineer

Flexstaf ITKitchener, ON, Canada
Full-time
Quick Apply

The Network Engineer plays a key role in shaping and maintaining the organizations network environment across both data center and cloud-based platforms.This position is responsible for designing, ... Show more

Mawari Network - Principal Engineer

Mawari TechnologiesWaterloo, Ontario, Canada
Full-time

The Mawari Network orchestrates a decentralized ecosystem of GPU-powered nodes running the Mawari Engine, a proprietary rendering and streaming stack optimized for XR.We leverage Web3 principles to... Show more

Design Engineer, Site Development

Randstad CanadaKitchener, Ontario, CA
Permanent
Quick Apply

Randstad is excited to partner with a leading Engineering Firm in Kitchener in their search for a Design Engineer across Site Development.The Design Engineer will grow an established team and have ... Show more

Field Safety Advisor

Valard ConstructionWaterloo, ON, CA
Full-time
Quick Apply

Our Health, Safety & Environment group is currently growing and is looking to add a.Hamilton or Brantford area of Ontario.Reporting to the Regional Health & Safety Supervisor, the Safety Ad... Show more

Junior Field Technician

StantecWaterloo, ON
Full-time

Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ... Show more

Field Sales Specialist - Kitchener

Rogers CommunicationsKitchener, ON, CA
Full-time +1

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle.Our Field Sales teams work closely with our customers and offer a personalized face-... Show more

Data Engineer

Company 1 - The Manufacturers Life Insurance CompanyWaterloo, Ontario
Full-time

Join us at Manulife and be part of a team that strives for excellence, where your efforts will directly contribute to our success.Here, your work will have an important impact, and you’ll be empowe... Show more

Test Engineer - NPI

Teledyne Technologies IncorporatedON,Waterloo,Canada
Full-time

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc.CMOS and CCD image sensors and modular ... Show more

Field Marketing Representative - Kitchener

Kognitive Sales SolutionsKitchener, ON, CA
Part-time +1
Quick Apply

Kognitive Sales Solutions, is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store.As a Field Marketing Representativ... Show more

Network Engineer

Uncharted Talent IncKitchener, ON, Canada
Full-time
Quick Apply

The Network Engineer is responsible for designing, implementing, and supporting secure, scalable network infrastructure across both on-premise and cloud environments.Operating in a highly Cisco-cen... Show more

Backend Software Engineer

Company 58 - Manulife Bank of CanadaWaterloo, Ontario
Full-time

We’re looking for a Backend Software Engineer who is motivated by delivering customer and business value and enjoys working on transformative, large-scale initiatives.In this role, you’ll contribut... Show more

Field Applications Engineer

Teledyne Digital Imaging US, Inc.ON,Waterloo,Canada
Full-time

Field Applications Engineer – Cameras, Software & Vision Systems.As part of Teledyne Technologies, we design and deliver high‑performance imaging and vision solutions that power advanced automation... Show more

CLIMBER / FIELD EIT

Teletek Structures Inc.St. Jacob's, ON, CA
Full-time +1

You’re a Civil Engineering Graduate looking for your perfect entry-level role.You want an exciting, hands-on job in the dynamic telecommunications industry.You’re driven to prov... Show more

Design Engineer - Site Development

Adecco CanadaKitchener, Ontario, Canada
Full-time +1
Quick Apply

Adecco is currently hiring a Design Engineer - Site Development for a full-time opportunity based in Kitchener, ON.This role is ideal for a civil engineering professional who enjoys working on land... Show more

Senior Mechanical Designer/Engineer

TalentSphereKitchener, ON, Canada
Full-time

Mechanical Engineer – Building Consulting (Waterloo, ON).This firm has built a strong reputation for delivering high-quality mechanical and electrical design solutions across sectors such as ... Show more

Software Engineer (4) - Premium Senior Engineer

Artech LLCWaterloo, ON
Full-time

Job Title: Software Engineer.Location: Waterloo, ON - Onsite.Client: Automotive client.We are looking for a highly skilled and experienced software engineer to join our team.The idea... Show more

 • New!

Senior Mechanical Engineer

MT TalentKitchener, Ontario
Permanent
Quick Apply

We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States.Our holistic approach ensures that both technical and c... Show more

People also ask
Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
3 days ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

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