Customer Service Representative
Insurance, Remote
Deliver high-quality customer service in the insurance sector from a fully remote role. Handle client inquiries, resolve billing and service issues, and provide clear updates on claims using bilingual communication and digital tools in a fast-paced environment.
What is in it for you:
• Hourly salary of $21.50.
• 12-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Enjoy the flexibility of remote work.
Responsibilities:
• Respond to customer inquiries regarding products and services via phone and email.
• Identify customer issues and provide appropriate solutions or follow-up.
• Resolve service or billing concerns, including refunds, exchanges, and bill adjustments.
• Communicate claim investigation updates and planned adjustments to customers.
• Escalate unresolved complaints to the appropriate internal departments.
• Maintain detailed and accurate records of customer interactions and actions taken.
• Ensure a professional, customer-focused experience while meeting productivity expectations.
What you will need to succeed:
• Postsecondary education or equivalent experience.
• 2-4 years of customer service experience handling inquiries and complaints.
• Bilingual in English and French to support clients in both languages.
• Strong verbal and written communication skills with the ability to build positive customer interactions.
• Excellent attention to detail with the ability to accurately document customer information and interactions.
• Strong interpersonal skills and a customer-focused mindset.
• Proficiency with computer applications, including Microsoft Outlook and data entry systems.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Ability to manage high volumes of calls or inquiries while maintaining service quality.
• Experience handling billing adjustments, refunds, or service resolutions is an asset.
• Exposure to inbound and outbound call environments is an asset.
• Customer service experience in corporate, financial, insurance, or medical settings is preferred.
• Familiarity with issue escalation processes is an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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